Locked out of PayPal

Hello everyone,

I've had no access to my PayPal account for a week, to date.

Confirmed an item on EBay, then was denied access to PayPal​, error 70360.

I've tried proving my I.D, and had no response from ​PayPal.

Googled error 70360, I'm not on my own.

Tried removing cookies, to no avail.

Any suggestions welcome.

Regards, Bear..

Copied off Google, search was 'Paypal error code 70360'

I tried deleting Cookies and turning off Popup Blocker, but this didn’t work.

I added the web address – mbuy.ebay – etc to the – security trusted sites section, but this made it worse, as it constantly wanted me to log back in!!!

The solution I found was to go to the Internet options – Content and select: Clear SSL State (Secured Socket Layer State) and OK.

DESCRIPTION:

If you click Clear SSL State on the Content tab in the Internet Options dialog box, you can remove all client authentication certificates from the Secure Sockets Layer (SSL) cache.

In an SSL session (using https://), when a server asks for a certificate to verify that you are who you say you are, the chosen certificate is saved in a cache. The chosen certificate can remain in the cache until you restart your computer. Clicking the Clear SSL State button removes all certificates from the cache without having to restart your computer.

There are several 'fixes' or 'work arounds' on the net. I just goggled it and read part of one hit. At least four ways to overcome it and apparently it might depend on the phone you are using, windows or android 'puter, etc. Might be paypal or might be epay end - each blame the other. Sent something to another addy? Card security number changed? Who knows, could be anything. B annoying, mind!

Are you having trouble loging into your account on the paypal website or when you try to pay for an item on ebay and ebay tries to link to paypal ? Pc or ipad/phone or android device ?

@ stevetee, Done the SSL thing, no change.

@ XD351, When you try to pay for an item on ebay and ebay tries to link to paypal .

Using Win10 desktop PC.

Try loging into paypal via thier website and update your details and any links to ebay.

Then do the same for ebay .

I haven't used windows 10 is it an app based operating system like windows 8 ?

Ian

Have you tried ringing PayPal? I have twice and found them very helpful and it's a free phone number, 0800 358 7911, also is your card working OK elsewhere? my PayPal was stopped a couple of months ago after I bought some items in Marks & Spencers, there was a bit of a problem with the card and their checkout but eventually after going to another till it went through, however this problem was enough for my bank to stop my card which is the one PayPal takes the money from and it was only when buying something off eBay later I found my PayPal was stopped, I rang PayPal and they said it was my card and I then had to clear it with the bank.

John

Be careful... I've had a couple of occasions where 'PayPal' have suspended my account & suggested that I sign in to the 'PayPal' link in the message... this is a typical scam to get your bank details.

George.

@ mechman48,

Thanks George, I did wonder about that.

@ Sandgrounder,

When I ring the free number, I'm asked for a six digit number, from where?

Paypal have stopped accepting my UK credit card which I have used for over ten years in France. The excuse given by their telephone help line was that it is because the UK is no longer part of the EU! I now have to pay for any purchases from the UK in Euros!

Russell

When I contacted them I logged in and got the six digit code immediately, but I got that 0800 number from the link below,

https://www.paypal.com/selfhelp/contact/call

When I first opened the PayPay home page I scrolled down to the bottom to 'Help & Contact', clicked that and the next page which is 'Contact PayPal' has the link 'Call us', clicked that and I got the login page and a few lines down is the 'contact us without logging in' and this is what gave me the 0800 number, I've never done that as I could always login so I don't know how you get around the six digit number problem. I've just rung the 0800 number but it knows I have logged in and have a six digit number which is valid for 60 minutes. I'll try again later.

John

This recent Apple tax bombshell may have a few big US based companies scrambling about doing weird stuff to reposition their tax affairs

Anything that goes wrong from now on that'll be the bogeyman, it sounds like an excuse to palm you off, theres no reason why your money would suddenly be no good, there could be an excise duty to pay but it shouldn't stop you from buying full stop.

Michael W

Just tried the 0800 number again now my six digit number has lapsed, I'm asked 'I see you are calling from xxxxxxxxxx' shall I use that number to reference ( or something like that ) your PayPal account? I then hung up, were you logged in when you rang up?

John

They probably make more money that way due to a currency exchanges. Their rates aren't as bad as some. You should see the rate my bank gives me if I have to pay in foreign currency. They probably are not very keen on holding GBP any more - another reason. That is pretty understandable.

Interesting that the EU took on Apple. Apples response is really global blackmail. I suspect similar reasoning is behind inland revenue accepting low back tax deals with a number of global companies. In a nut shell they say accept it or else. Maybe they will impose tax tariffs on Apple. The stuff is over priced anyway.

Best say nothing about Brexit and bogeyman. Tempted though.

John

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Edited By Ajohnw on 31/08/2016 16:28:03

Grizzly Bear,

Are you able to reset your Paypal password? You may not want to right now, but it might reset your login details and clear the error.

Ed.

.

It would be interesting to see if they're prepared to put that in writing ... Given that it is simply not true.

MichaelG.

@ Sandgrounder,

I was logged in when I rang up.

Ed Duffner,

I'm unable to reset my password. I cannot access my account. My password is not rejected.

That is presumably why they asked for the six digit number, if you ring up again without logging in you should get through.

John

The six digit number is usually emailed to you when you go through the "Having trouble logging in" link. The six digit number is only valid for a few hours I believe.

Ed.