A1 service
Paul Kemp | 22/01/2019 14:32:42 |
798 forum posts 27 photos | Just a quick note, we are all quick to criticise when things go wrong but probably slower to praise when things go well! So I would just like to thank Tracy Tools and publicise excellent customer service. I bought a couple of dies I needed at the Ally Pally show stand, or thought I had! Unfortunately when I got home I looked at them and they were not the thread I asked for. I took the view that it wasn't worth the postage considering the price to return them and would just order again, kicking myself for not checking them at the time. I called them yesterday to order the replacements and mentioned what had happened, this morning the correct ones arrived FOC. Excellent service in my book especially as although I use them for all my tap, die, reamer and drill requirements I am not a massive customer, probably only making one or two orders a year. So well done TT and thank you very much. Paul. |
Andrew Tinsley | 22/01/2019 15:45:33 |
1817 forum posts 2 photos | I have also had similar customer service. I had a problem with a parting off tool holder. I rang them and next morning I had a replacement in the post. Told me not to bother returning the faulty holder. I can't praise them too highly, Andrew. |
Fowlers Fury | 22/01/2019 16:16:51 |
![]() 446 forum posts 88 photos | Agreed ! |
Adam Mara | 03/05/2019 10:33:26 |
198 forum posts 1 photos | Yesterday, in urgent need of a 10.1mm drill bit, I ordered one from Tracy along with a few other drills and taps. The acknowledgement was timed at 14.05, arrived this morning in rural Lincolnshire at 8.40 am! Well done to Tracy Tools and Royal Mail! |
AJW | 03/05/2019 11:20:21 |
![]() 388 forum posts 137 photos | I've always been a satisfied customer.
Alan |
Emgee | 03/05/2019 12:56:47 |
2610 forum posts 312 photos | Tracy Tools are 1 of the longest established suppliers to industry and the modelling fraternity, I have always been a satisfied customer as have many thousands more, long may they continue to serve. Emgee |
Thor 🇳🇴 | 03/05/2019 13:01:37 |
![]() 1766 forum posts 46 photos | I have ordered taps and dies from Tracy Tools several times and I am very satisfied with the items I received. Thor |
Boiler Bri | 03/05/2019 13:53:46 |
![]() 856 forum posts 212 photos | Ling time since i bought any taps and i still use the ones i bought and i am happy with them
Bri |
roy entwistle | 03/05/2019 14:10:18 |
1716 forum posts | I always had the impression that they know what they are selling. Not just selling boxes like some other suppliers I've always been satisfied. Roy |
AdrianR | 03/05/2019 16:54:32 |
613 forum posts 39 photos | I cant say I have used them a lot but they have always been excellent. When I was a much younger man I used to go to the shop in Dartmouth with my parents. Mum would go shopping leaving me and Dad to browse, it was a wonderful place. I now have my first mill, and am going to buy my first milling cutters from TT at Doncaster next week. |
Peter Spink | 03/05/2019 17:04:56 |
![]() 126 forum posts 48 photos | ![]() When I was a much younger man I used to go to the shop in Dartmouth with my parents. Mum would go shopping leaving me and Dad to browse, it was a wonderful place.
When I was much younger, I visited their original shop in Isleworth many times! I still have a lump of ground steel I purchased from them which I use as a surface plate. Always been very happy with their quality and service |
Brian G | 04/05/2019 12:06:36 |
912 forum posts 40 photos | Ordered 3/16 BSW taps and die from them yesterday at 1 p,m, (I didn't pay for express delivery) and they just arrived in the post, 23 hours later. Great service Brian |
Nigel Graham 2 | 04/05/2019 23:32:47 |
3293 forum posts 112 photos | I've always been a very satisfied Tracy Tools customer! I suspect the faulty ones are the rare things that can slip through almost anywhere. Come to think of it I've always had good service from all our usual suppliers -
- and I can say a 5.5" dia X 1" billet of mild-steel doesn't half make a bang despite the corrugated cardboard wrapping, when posted through the letter box onto a hollow wooden floor! |
Brian G | 05/05/2019 18:08:36 |
912 forum posts 40 photos | Posted by Nigel Graham 2 on 04/05/2019 23:32:47:
... - and I can say a 5.5" dia X 1" billet of mild-steel doesn't half make a bang despite the corrugated cardboard wrapping, when posted through the letter box onto a hollow wooden floor! It would be even noisier in our house, the dog sleeps on the doormat. Brian |
V8Eng | 05/05/2019 19:33:18 |
1826 forum posts 1 photos | I have purchased from Tracy Tools at exhibitions and always find them excellent to deal with. We have a (wall mounted) metal external letterbox, it is amazing what delivery people manage to force in and how many problems occur trying to get the stuff out again. Edited By V8Eng on 05/05/2019 19:45:48 |
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