Courier problems

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From whence did you understand this ?

MichaelG.

[ in a house, built 1963, with a name but no number ]

Referring to Chris' problem, always try to pay by card - DR for goods under £100 and CR for over. Then its charge back to your bank for less than £100 and 'Section 75' claim to CR card company. Only after failure to get satisfaction. Must try contacting retailer. Try to avoid 3rd party payment businesses like PayPal and others. Bank and CR card company will refuse to co-operate in those circumstances.

Golden rule is that you pay a supplier and make a contract to supply. Some try it on and refer customers to the manufacturer. This is wrong. If it's really bad, the retailer must refund faulty goods AND the postage/delivery cost but again some try to avoid repaying delivery cost. Retailer's responsibility to deal with their delivery contractor, not you.

Watch TV consumer programs and read all you can so keeping one step ahead.

Take care all, don't let 'em get away with it!

Seconded. The hours I wasted when I was on removals, driving up and down trying to spot the house name, each time having to turn round a 12 meter lorry, idiots in cars hooting at you and getting in the way, and all the time the clock ticking away towards the 1.00 pm deadline to be loaded and out of the house...

This says having a house number is mandatory. It also says there should be street names, presumably this is a council responsibility. If the council haven't assigned numbers I suggest you contact them and tell them to get their act together.

What it says is

" It is a legal requirement that all streets and houses must have a clear house number sign or house name, "

Note the word OR in the sentence. So you can have either yes it would be nice to have both

What about the situation where the road is 'unadopted' and therefore does not exist as far as the local council is concerned, with of course the exception of gathering council tax.

So you didn't recognise your neighbour's front door?

"So you didn't recognise your neighbour's front door?"

No, I did not, because it could have been the bottom half of a white uPVC door, slightly ajar, anywhere in the country. I would not even recognise the neighbour because the property, which was indicated to me by the driver when he handed me the package, has recently changed hands, I think. Anyway, it's all sorted now.

Edited By Chris Crew on 07/09/2023 00:53:46

Edited By Chris Crew on 07/09/2023 01:04:16

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MichaelG.

Not quite Ducan,

From your link

It is a legal requirement that all streets and houses must have a clear house number sign or house name, this is enforced by local councils. If you are thinking of removing your house number and replacing it with a name, you will need to talk with your local council.

So if you live in the sticks a road may have a name on the map and no where else. The post code takes you the centre of the village green. If you live in Norfolk your road may be called 'The Street' and 2 miles further on down the road will be another cluster of houses also on 'The Street' , but it's different street and the numbers start again. If it was America you could hear a banjo playing!

Chris's property will have it's official address on his yearly council tax bill letter.

As I understand it, in the UK the Local Authority is responsible for approving and registering street names, and street numbers or house names. With a new build, the developer should contact them and pay a small fee. After approval the Council tell the Post Office who allocate a Post Code. The Council also approve street-name and street number changes, which are special, and individuals can change the name of their house if it has one rather a number. The street number and post code or house-name and post code must be unique.

My local council's website has all the details, and the charge is about £50.

Personally I think house-names are a risky affectation in the crowded UK. They're only easy to find when the number of homes in the area is very small. And this can change! Isolated named houses often find themselves surrounded by housing developments, with Bide-a-wee Cottage going from local landmark to anonymous in short order.

I have mild address trouble because the road I live on has two street names. One covers houses to the North, which were built in the 1950s, whilst the other is for houses added on the south side 20 years later. Both start with No 1 at the end, so delivery drivers have a 50-50 chance of choosing the house opposite. They usually get it right though!

If there were bother with deliveries here, I'd add my What3Words location to the delivery address. Very precise: it divides the surface of the world into 3m squares. Longleat House front door is "inserted.surprised.risk" and the Souvenir Shop is "painters.blubber.gymnasium".

Dave

Edited By SillyOldDuffer on 07/09/2023 11:51:42

Mea culpa, I should have said number or name. SOD has covered it, but as long as there is no case of 2 houses in any one postcode having the same number or name and this number or name is clearly displayed there should be no confusion. As I said in my original post, lots of houses, and a majority of commercial premises, do not comply.

I think I have mentioned this before, but for everywhere in the UK that the Post Office will make a delivery, there exists a DPS (Delivery Point Suffix), which in conjunction with the postcode, uniquely identifies where the mail will go. In the case of a residential caravan park, for example, this could be the site office - delivery to individual units would then be down to the site owner to organise.

Confusion can easily arise when one half of a couple uses their house number, but their spouse just uses a house name - I spent many years working on a computer system sorting people into households, and that was one of the biggest issues we faced. A lot of manual input was required, but it kept me in a job

Rob

I had a couple of parcels delivered to the wrong address a while ago by two different courier companies. Photographic “evidence” showed two people I’ve never seen before accepting packages clearly not addressed to them. In one case it was to a house several streets away.

Luckily I got a refund for one parcel and a replacement sent out for the other one.
I always check the address when someone attempts delivery and if it’s not for me I refuse to accept it. It seems this concept is lost on some folks?!

..couriers should be entitled to take a mug-shot of the recipients face..

Talking about local County Councils, in this part of this quaint little country, the road I live on has neither a name nor a number, never mind house numbers ! I have seen it on maps as "unlisted ".

I asked my Postman once, how he finds some of these hidden dens and his answer was priceless :

" No problem, I served my time with Marco Polo "!

When we moved in, our house did not appear in the postcode database, which caused all sorts of bother when filling in our address online, etc.

Not only did it have a different name when it was built, but it was also in a different street. The water board still uses the old address, but the bills always find us.

They did in one case. I have blurred and desaturated the photo for uploading here but the original is quite clear.

It clearly shows him checking the label but he still accepted the parcel knowing it was a different address.

As a retired wrinkly, when the doorbell rings and the caller, be it RM or courier with a parcel, my question is, "No 2 or 4?" (Mine is 3). We all know I'm a safe pair of hands, deliverers AND recipients.

Very infrequently, great celebrations when "No, it's for YOU."

Regards Ian.

Hi, my place has just a name, and the name is the same as the road that leads to the unadopted road to mine and two other dwellings, the road is actually called a Lane (but nowhere near as posh as the Park Lane on the Monopoly Board) When I first moved here, all three dwellings where classed as cottages with the same name, however, none of them are a cottage and only one building had the name of the road, and none of these where on the postcode database, which caused a lot of confusion, although the Post Office said what our postcode was. I had a lot of trouble being able to order stuff online when it started to become popular, as it was classed as unlisted. I forget who I had to get in touch with, but when I did, they had to make enquiries, which took them three or four weeks, but we all got a proper address and postcode listed at last. This doesn't stop the likes of Amazon and a few others coming past every house in the road to think they have to deliver to me. About three months ago, there was a large box on my doorstep when I went out in the morning, needless to say it wasn't addressed to me or had my name on it, nor the name of the house, it had just the name of the road and postcode with the persons name they should have delivered it to, I had no idea of who the person was, or which house they live in, but it wasn't any one who live in the unadopted part, so I phoned Amazon up to explain the situation, and they said that they wouldn't be able to collect it and deliver it to the right place, and told me that I could have whatever it was, or give it away to anyone, or donate it to a charity shop. When I asked about the person who was expecting it, the lady simply said that they would probably say they hadn't received it, and they would simply send them a new delivery, she never asked for any codes etc. so as to determine its value or asked me to see what was inside. I left it unopened for a good month to allow anyone to come round and ask if their parcel had been delivered to me, but no one did. It happen to be an electric seedling propagator, which I gave to my daughter, as she is into all that sort of thing.

Regards Nick.

Edited By Nicholas Farr on 08/09/2023 11:20:25