Hermes Parcels

There has clearly been a massive backlog in the systems, and especially in the USA, parcels finally arrived having been tracked out of Heathrow to a pile in a warehouse in Chicago, my partner had to remake and reship two entire consignments owing to significant damage to well packed items which arrived smashed and unusable.

Shipments from China are running at around 3 weeks, some having taken 8-12 weeks not long back. I've been avoiding the UK dropshippers on eBay that are just fronts for AliExpress and going straight to the source having realised I was propping up their 600% markups. I just have to be a bit more patient..

Just realised that should say Ryman, too late to edit post.

Doug,

Thanks for your post it gives me hope that my two relays ordered from China two months ago may still make it here, though not holding my breath.
Dave W

Doctor, doctor - I think I've got Hermes,

Surely you mean herpes?

No, I am just a carrier...

Has anybody found an email address for Hermes? We have sent a parcel and being given a card from the shop who took it. The card number starts with a p and neither the digital assistant nor the voice recognition system on the phone number accept this number. I cannot find a way to contact Hermes without a code which they recognise, but which they have not provided.

Thank you.

James.

Edited By James Alford on 13/06/2020 14:42:58

Been waiting two weeks for a tool that was being delivered by Hermes. Despatched to an industrial estate address Hermes first tried to deliver it on a Saturday !!!. Then the next tracking message was that I had asked for it to be returned to sender ???, I don't know who they asked but it wasn't me. A week later and it has arrived, at the senders address. Not impressed with Hermes as the tool was for a specific job, that I have now had to do by an alternative (much less professional) means.

I sent a parcel with my hermes on sat 30th may

hermes said it was caught in the wrong barcode problem

it arrived today 14 days after been taken to the collection shop.

There is a distribution centre for Hermes in our yard at work.

It is a free for all every day and all types of vehicle and people fill the yard and try to load parcels into their vehicles.

We have watched stuff being crammed into their vehicles stuff dropped presumably breaking the items inside. The company is a shambles.

Personally and professionally we would never use them

Bri

Up till now, I have had no trouble with Hermes deliveries, but yesterday I had cause to contact a seller on ebay about a delivery which was overdue. The seller has 1200 transactions and 100% positive feedback. The package was estimated to arrive between 5th and the 9th of June. When the seller checked with Hermes, they told him that it had been signed for on the 4th, which he doubted was likely. He is currently struggling to sort out lost Hermes parcels. Since lockdown deliveries have been left without signatures, and we certainly did not sign for anything that day. Until my bank statement comes in, I cannot be sure if we were out shopping for an hour that afternoon or not. As I take some time to get to the door if the doorbell rings, I frequently miss the delivery which is dumped on the doorstep. The doorstep is not particularly easy to see from the road, so opportunist thieves are not very likely. Its yet another shame that the CO19 changed the delivery rules, before the lockdown, the Hermes man used to put unsigned for deliveries behind the side gate, after reaching over it and unlocking it, and relocking it afterwards.

I always now ask sellers to NOT use Hermes. For a period of time the individual with the final stage delivery contract for our rural area was someone from the traveller community. A battered estate car would roll up and while the driver dealt with handing over the parcel, 3 other individuals would get out and quickly scout around the outbuildings, look over fences, etc. Clear intent to come back another time to nick anything tasty. When challenged they all strangely were looking for somewhere to have a quick leak - yes, I really believed that! Neighbourhood watch did the police liaison bit and a more reliable delivery lady took over. She has been good for whenever Hermes was unavoidable.

For me, Yodel is another one to take serious effort to avoid. Unfortunately the Dutch postal system seems to favour them for carrying this side of the channel.

We had a delivery today from Hermes, we were both in, but nobody rang the bell, and we found the package from Cotton Traders on the doorstep, it was only ordered on Saturday.

I have just had an email from the ebay seller, Hermes have just admitted that it is still at one of their depots. There's hope yet.

This morning Hermes notified me they had reimbursed my Paypal account for an item they managed to break whilst in their "care". Thankfully I had paid the additional amount to insure it fully.

The chap who delivers in our village is a local bloke and he is great, unfortunately he is only the last pair of hands in a long chain.

Mike

MyHermes, worst even delivery company in the UK

So bad there is even a compalints group on Facebook

Complaints

Edited By petro1head on 22/06/2020 17:00:05

problems with hermes being discussed on radio 4's you and your right now.

I have just had a package from Hermes which was lost by them for three weeks. The poor ebay seller has been pulling his hair out trying to get sense out of them. They said that it had been signed for some time back. That is not true, because since lockdown I have had lots of Hermes delivery's but have not signed for any of them. Trouble is, the poor couriers get so little for each package that they will take the easy way out. The local man would put unsigned for packages behind the side gate which was comparatively secure. Now they can just drop things on the front doorstep without waiting for more than 20 seconds. I can't get there in time to see the man. Eventually the seller got hold of a human being from Hermes who managed to find the errant package at the other end of the country. The package had been logged as entering the Hermes system the day after I paid for it, so there is no fault accruing to the seller. He uses a local drop shop which is very convenient for him which makes changing the delivery service difficult. The package arrived damaged but the address label was intact, and the contents were fine.

Hermes tracking tried to fix the blame on the unfortunate local courier, first saying he had delivered it, and then saying that he could not find the address.

Edited By old mart on 24/06/2020 16:35:56

I have lived in my present home since 1987 and I have yet to experience a delivery by courier that has been 100% satisfactory.

When buying by Mail Order, I always ask for the goods to be sent by Royal Mail Letterpost - not Parcelfarce - even if it is more expensive.

In my view, all courier companies are a Wart on the Backside of Humanity.

In comparison, Royal Mail Letterpost provide a good-plated service.

At present, I’m not going out due to the COVID-19 lockdown and the postman and women have invariably agreed to take outgoing post back to the Sorting Office.

Dead right, postman Pat is your friend.

One of the local DHL drivers was excellent, even managing to notice a parcel addressed to the next village was in fact meant for me. He is an RC model plane flier & I suspect that if he had more time he would love to  have a look at my lathe & mill. Have not seen him lately, but they are still the best.

I have regular deliveries by pallet & the local pallet delivery company has the same driver for this area. He is excellent & invariably goes the extra mile getting the pallets- weighing up to 1 tonne- right into my garage, or shed. the odd tip does help though.

One company delivered my life raft & the 2 drivers would only carry the parcel 50% of the way up the drive & then dropped it there. Said they had " Met me half way" & that was that.

Edited By Sam Longley 1 on 25/06/2020 15:36:43

Actually, I don't know the names of any of the Postmen or women.

The next time I see one I'll ask if he or she is "Pat"

MC