Pocketmags withdraw Windows 7 and 8.0 Support

You are more likely to get old programs working under, say W10, than some more recent ones because the old stuff only uses only core DLLs. There are some issues, the help on many old programs no longer works at all.

Unfortunately people want new 'aps' top use all the bells and whistles of new OSs. Despite having Photoshop and Paintshop Pro, my favourite image program is an old version of Photo Paint, but it looks sooo last century!

I agree a lot of it is change for change's sake but I'm not going to reverse the situation on my own!

Neil

Sorry, not the case. Why in Hades should I be assaulted by a mobile telephone interface on a 27" monitor?

I suffer this on my Win 2k12 server, but it hasn't been permitted on any of the 6 other Windows desktop or laptop machines in the household.

So why doesn't MTM tell Pocketmags if they don't sort the situation within 4 weeks they can stuff their contract where the sun don't shine and go somewhere else, or are MTM and Pocketmags one and the same?

You do need to install winhlp32.exe to use the older help files ..... which works up to Win-8.1 I think. For Win-10 I believe you need to convert them to chm files qg (Latin abbrev. "for which Google"  )

Edited By Bandersnatch on 04/06/2017 01:17:10

MTM is small fry to Pocketmags who happen to be the worlds largest digital magazine supplier, I think it is more the case of MTM doing what Pocketmags says rather than the other way around.

This is no laughing matter its just a few short weeks ago i downloaded an update for Pockectmags read in in win10.

Now at NO Time has Pocket mags notified me of any change to the contract entered into with them when taking out my subscription/s Using the new Win10app i can no longer as promised under contract by Pocket mags able to continue reading my past digital 4 years worth of magazines already down loaded due to the constant crash of the original win10 download ad now the win10app for MEW.

That is what we all were informed that we would be able to access ALL our digital magazines for life.

Strange Raymond, as I said above I downloaded the latest reader yesterday and am able to look at all my old mags and once downloaded to my device I can look at them offline. This was using a W10 machine that did not have the mags downloaded to it before, so can't say if it would retain mags downloaded from the old viewer of if they would need downloading again.

You say your contract with pocketmags, did tou take out your subscription with them rather than through MTM?

Jason I have signed into Pocket Mags direct online and the only issue for MEW I now have in My Library is the latest one. In My Library for ME I have the 3. Ok glad i scrolled won the page for My Issues. All my past MEW are there BUT thats on line NOT off line stored on MY PC.

having trouble locating the update for off line reader.???

This is the only reader Link i now find on Pocket mags a win10app which i have downloaded and it is and off line read but only shows the latest MEW **LINK**

As quoted on This sites instructions and a statement again it is obvious by the comments here no one has been notified of any change by any one in authority as to any changes or directive to how to rectify.!!!!!!!

""Accessing on Multiple Devices

Please follow these steps in order to access your Digital Editions on a secondary mobile device:

1. After accessing the Digital Editions using the steps linked to above you should have created a Pocket Mags account either online or through your device.
2. Once you have a free PocketMags account you can download the same magazine app onto your second device and go to the Login/Register options in the settings cog/information icon.
3. Enter your details and log in; this will give you access to your existing subscription and allow you to download your magazines to your second device. If you have trouble accessing on a secondary device please email [email protected] for support.

How do I access my future issues?

If you opt in to push notifications you will receive a message when the latest issue is available.

When you go into the app you will have the option to download your new issue. Make sure that you do this whilst connected to Wi-Fi! Once your magazine is fully downloaded the button on the homescreen will change to say 'Read' and you can read it wherever you go!"

I'm having enough hassles with my subscriptions on here without this crap.

I am 160 miles from the MTM office and it doesn't open until 9:00 on Monday.

All I can do is pass on your concerns, which I have done by drawing attention to this thread.

If you want to make your views known directly please use

[email protected]

[email protected]

As Jason says, Pocketmags is a huge company - but don't forget that means readers of magazines like Time and all the BBC titles are likely to be facing the same issues.

Neil

P.S. Please don't shoot the messenger.

Neil I have just sent them an email.

In todays world 24/7 support is parramount being they sell magazines around the world someone should be there their Facebook Page etc etc.

Maybe its time we went back to banking between the hours of 10am and 3pm!!!

Raymond when the app opens go to "my Libruary" along the top and it will open a page "My Magazines" and just shows the latest issue.

Click on that mag and your others should open starting with 2017 issues and then you get them in a long horizontal line with 2016, 2015 etc as you go along.

Once any of these are clicked they will download, once downloaded if you go to "my libruary" along the top and click "on device" that will show what ones have been downloaded and can be viewed off line

Pocketmags say they have 24/7 support:

If you have any problems, please send an error report or email us at [email protected]. If you have purchased an issue / subscription but not received it please contact us 24/7 and we will be resolve the problem as soon as possible.

Neil

If only there was a stable Portable Document Format that could be used rather than an app that needs updating and hoop jumping to view.

There used to be ASF it was called W.H.Smiths.

Regards Ian.

@ Circlip A paper copy is my choice. I can copy it, open up any time and take it anywhere.

Jason & Neil thanks but I don't think you understand this at all as subscribers Pockmags has a legal obligation to have informer its subscribers of the changes which it has not done.
That in using the new app it breaches their original statement and obligation that as subscribers we can at all times through the original software retrieve off our HDD and read off line any time. We can no longer do this.

The new app does not access any f those years of downloaded magazines you must re-download each and everyone one of them. I have opened up the new app and discovered there is only the last issue downloaded to my hard drive. Yes the others are there BUT they are on line reading till I download them.

Now this means I/we will have HDD space which has the same downloads and the additional download of data to do for ALL the old magazines each and everyone of them. Regardless of my/our download limit.

I therefore feel for al those fellows who for more years than I have subscribed and for the magazines themselves this will turn people off every subscribing again.

So please sop treating us like idiots this is a breach of contract we have all signed to.

Ray,

I am not treating you like an idiot.

I am supposed to work part-time on MEW and instead I am spending my Sunday dealing with these concerns as best I can, so it's a bit of a kick in the face to get rewarded with ever-increasing impatience.

<edit> I should also point out that Jason is a volunteer moderator and is simply doing his best to help, but has no obligation to do so </edit>

While Pocketmags claim to offer 24/7 support, MyTimeMedia works UK office hours (at least the sensible staff do) and I will get no response back from them until they have had time to work through this and anything else that has accumulate in their in-boxes over the weekend.

This is a pocketmags issue as distributor, not a publication issue, so if you have problems your recourse should be to them, not MyTimeMedia. I and my colleagues will do what we can to help get it resolved, but please stop laying into us because Pocketmags are not sorting it out.

Neil

Edited By Neil Wyatt on 04/06/2017 17:31:15