MEW 250 Pocket Mags problems (again)

Because this just makes things even easier for thw low-lifes selling pirate DVDs of ME and MEW.

Neil

Please can everyone who is expoerience this problem please email Pocketmags support ([email protected] or use this link: pocketmags.com/contact-us)and let me know if they are able to get you sorted out. It does seem this only affects some people and that support can get you up and running.

I will chase tomorrow to see if a fix for all subscribers is needed.

Neil

is it really this difficult to sort this out????

Why should we have to keep contacting pocket mags?

Why not contact them, after all you have our details.

Australia calling, i am unable to down load MEW 250 unless i pay for it.

I have never had so much drama with one company, needs to be looked at, there are other options out there that would do a much better job.

have Novembers issue half down loaded but there is no option to restart ( was in London at the time) when this occurred, not the first time this has occurred with pocket mags.

any ways things can only get better

Got an e-mail back from Pocketmags sent at 6.06 this morning saying they have sorted ME and just tried it and all OK, can any of the MEW subscribers check theirs.

J

I emailed yesterday as advised and received a reply at 6:44 this morning, problem solved.

Neil

Just emailed Pocketmags re non-appearance of MEW 250. Awaiting reply/fix.

John

Both ME and MEW are now downloading OK.

Thanks for chasing Neil.

(No response to my email to PocketMags though)

Dave

Edited By Steambuff on 04/01/2017 10:59:54

Edited By Steambuff on 04/01/2017 11:00:10

Hello Gassa,

Can you email me : [email protected]

Thanks

Just had a reply from Pocketmags. They say the issue has been restored. My iPad says no. So, I've emailed them, again.

John

Neil

Thanks for your persistence and advice concerning this issue. Pocketmags have just been in touch and all is now restored

Mick

It's taken a while to sort this as (just as suspected) two different teams have been working on the issue. Here's a message we have just had:

"Sorry, I have just spoken with another colleague who was managing the fulfillment during the holiday, I have just been told that they had to re-fulfill some issues that weren't fulfilled correctly. This has been done yesterday and this morning, so everything it should be fine.

Apologies for the inconvenience, everything should be ok for the future issues."

Sorry to everyone who had issues with this, it should now be sorted, although I will admit to not having a clue what the real problem was.

Neil

Neil, be interesting to find out why John Hinkley is still having problems a couple of hours after PM sent that e-mail?

Anybody else still got a problem?

I'm sorted, now. Pocketmags asked me to uninstall the app and re-install it. That fixed the problem, but had the side-effect of deleting all the previously downloaded issues! Freed up some memory, though.

John

Had a reply from PocketMags MEW250 is now downloading ok, didn't need to do anything with the app.

Thanks, glad you are both sorted.

Neil

Thank you Neil.

Thanks Jimmy,

Neil

My MEW 250 now downloaded ,thank you