Neil Wyatt | 06/06/2017 09:29:05 |
![]() 19226 forum posts 749 photos 86 articles | Posted by Raymond Sanderson 2 on 05/06/2017 23:17:58:
I have just been in to "Setting's" via the forum to discover that my subscription Number for MEW had been changed NOT BY ME !!! I think the 'start date' is when your next renewal will start, it clearly shows your subs as current and that you will receive the next issue. Kate, who people will remember is fantastic at getting this kind of issue sorted out has only just returned from maternity leave. As you can imagine she is snowed under immediately, but has promised to address Ray's issues ASAP and is meeting with the MD to discuss the situation with Pocketmags. We understand that readers' concern is to be able to have ongoing and simple access to their downloaded issues. Neil
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duncan webster | 06/06/2017 16:42:37 |
5307 forum posts 83 photos | Some of us would like to download some issues rather than have to read online all the time, I've never managed it. |
JasonB | 06/06/2017 17:54:40 |
![]() 25215 forum posts 3105 photos 1 articles | Duncan, have you tried it with the latest app? if you load the app then follow what I posted on 4th June at 10.04am you will be able to download issues. |
Neil Wyatt | 06/06/2017 19:18:40 |
![]() 19226 forum posts 749 photos 86 articles | Posted by JasonB on 06/06/2017 17:54:40:
Duncan, have you tried it with the latest app? if you load the app then follow what I posted on 4th June at 10.04am you will be able to download issues. Duncan is still on Windows 95 Neil |
Raymond Sanderson 2 | 07/06/2017 00:11:31 |
![]() 450 forum posts 127 photos | Neil I guess you are only assuming re-start date? No worries. YEH Kate is back sorry Neil a great person like Kate in the background is worth double what they are paid. Hope Kate reads that. Edited By Raymond Sanderson 2 on 07/06/2017 00:13:51 |
duncan webster | 07/06/2017 10:40:24 |
5307 forum posts 83 photos | Posted by Neil Wyatt on 06/06/2017 19:18:40:
Posted by JasonB on 06/06/2017 17:54:40:
Duncan, have you tried it with the latest app? if you load the app then follow what I posted on 4th June at 10.04am you will be able to download issues. Duncan is still on Windows 95 Neil I'm not that tight! I have 2 machines, one on W7, the laptop on Linux Mint |
Another JohnS | 07/06/2017 15:31:22 |
842 forum posts 56 photos | Posted by Neil Wyatt on 06/06/2017 19:18:40:
Duncan is still on Windows 95 Not that strange - the only Microsoft OS I need is XP - the contractor that I work for has a web-based form that requires IE8. So, I have an XP ISO, and run it once a week in a virtual instance just to fill in my time sheet. Other than that, I develop for Linux, Android, and, whatever the client wants. (which, might be a version of Windows - we'll see later this year) Over the last 2+ decades, the only thing I have HAD to have windows for is for email (behind closed doors) and time sheet stuff. So there. I'm either helplessly antiquated, or bleeding edge - the client thinks the latter, my wife, the former!
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Raymond Sanderson 2 | 07/06/2017 23:42:57 |
![]() 450 forum posts 127 photos | Thanks to an email from Pocketmags this morning which has done nothing but infuriate me even more Hi Ray,
You need to download the magazines again to the new app, as the old app can no longer be supported due to changes in Microsoft and Google's software. You can still access your issues, but not via the old app.
Please try this and let us know how you get on.
All the best,
Will"
So in essence this heading for this thread should read " All Windows ver" Still no notification yet from Pocketmags officially to announce and give direction of what to do. No i am not that silly they have neglected even on their website until recent changes as pointed out during this thread a Public Announcement. That lack of professionalism has me considering seriously to demand a full refund or ever taking out a subscription again. On top of that as Neil will see in his email in box further in the staff of ME/MEW reply. |
JasonB | 08/06/2017 07:33:13 |
![]() 25215 forum posts 3105 photos 1 articles | I also got a reply to my queries from Pocketmags Help yesterday regarding the new app. 1. There is no way to download your mags in a batch, they will have to be downloaded individually. 2. This is more relevent to us. The mags will not sort themselves into date/issue order and are displayed in the order you download them so bear this in mind when you start to download to the new app.
Raymond regarding instructions on what to do I covered that on Sunday, see my post with the 4 photos of what comes up on the screen once the app has been loaded onto a W10 machine. As far as I can see there is no way to read offline on a machine that does not have W8.1 or higher. |
Raymond Sanderson 2 | 08/06/2017 08:03:42 |
![]() 450 forum posts 127 photos | Jason it goes to show even more how unprofessional it has become it deepens my total disgust for what others & I i have out laid good money for and from the exchange which they couldn't careless about as long as they have the $$$. I'm on downloading and setting up the iTunes for PC I use that on my tablet for each stupid eh one for each just more HDD space and memory taken up. |
JasonB | 08/06/2017 08:28:57 |
![]() 25215 forum posts 3105 photos 1 articles | I had a look around the other MTM forums and there are no posts of people there having issues and we only seem to have a couple in this post. Maybe there are just not that many people who need to read off line, the fact Pocketmags don't offer an offline reader for Mac suggests it is a seldon used or requested feature, I've never used it except to check when there have been queries on the forum. Best option in my view is if you do want offline access is to get the print or print+digital subscriptions.
J |
Neil Wyatt | 08/06/2017 08:48:48 |
![]() 19226 forum posts 749 photos 86 articles | Ray, It appears that, somehow, rather than a print+digital subscription for each title you have both a digital and a print subscription, so that's four in all. Your profile had the print subs numbers in it rather than the digital ones. I have edited your profile and you should now be able to see the archive. Neil |
Raymond Sanderson 2 | 08/06/2017 13:52:33 |
![]() 450 forum posts 127 photos | Posted by JasonB on 08/06/2017 08:28:57:
I had a look around the other MTM forums and there are no posts of people there having issues and we only seem to have a couple in this post. Maybe there are just not that many people who need to read off line, the fact Pocketmags don't offer an offline reader for Mac suggests it is a seldon used or requested feature, I've never used it except to check when there have been queries on the forum. Best option in my view is if you do want offline access is to get the print or print+digital subscriptions.
J A couple in here?? So at what point does it raise concern?? Thats like saying allow terrorists in until they commit an offence of proportions to be concerned about. To read off line you need really to turn the modem OFF not just open a app or software which doesn't use a net browser otherwise it still accesses the online archive. |
Vic | 08/06/2017 15:17:18 |
3453 forum posts 23 photos | Posted by JasonB on 08/06/2017 08:28:57:
Maybe there are just not that many people who need to read off line, the fact Pocketmags don't offer an offline reader for Mac suggests it is a seldon used or requested feature. J That's a pretty poor attitude to take in my opinion. Customer care obviously isn't your forte. |
Neil Wyatt | 08/06/2017 15:36:29 |
![]() 19226 forum posts 749 photos 86 articles | Posted by Vic on 08/06/2017 15:17:18:
Posted by JasonB on 08/06/2017 08:28:57:
Maybe there are just not that many people who need to read off line, the fact Pocketmags don't offer an offline reader for Mac suggests it is a seldon used or requested feature. J That's a pretty poor attitude to take in my opinion. Customer care obviously isn't your forte. Jason is a volunteer moderator not an MTM employee, he is entitled to his personal opinion. My personal opinion is that Jason has gone way beyond what can be fairly expected of a volunteer in trying to help sort this and he deserves appreciation for it. Neil |
Keith Rogers 2 | 08/06/2017 15:42:58 |
88 forum posts 2 photos | +1 to that. Well said Neil.
Keith |
Circlip | 08/06/2017 15:48:48 |
1723 forum posts | Let's not forget, Microsloth have a similar attitude to ALL its customers. Very few go to the trouble of ensuring all access systems work faultlessly, not laziness, just an inability to solve the problem without deflecting it to someone else's court. As far as a moderators personal opinion, perhaps stating this would clarify rather than being assumed as "company policy".
Regards Ian.
Edited By Circlip on 08/06/2017 16:18:05 |
Raymond Sanderson 2 | 09/06/2017 00:48:00 |
![]() 450 forum posts 127 photos | Jason I kept seeing a Mac Pocketmags link while looking has it been removed of late? This is the same app I use on the Andriod phone & tablet BUT the need to download two readers one for Model Engineer & one for MEW is annoying.
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Michael Gilligan | 09/06/2017 07:13:34 |
![]() 23121 forum posts 1360 photos | Posted by Raymond Sanderson 2 on 09/06/2017 00:48:00: ... This is the same app I use on the Andriod phone & tablet BUT the need to download two readers one for Model Engineer & one for MEW is annoying. ... . Raymond, Please have a careful look at the App that you have just linked ^^^ [ It appears to be the one that appears at the top of this site's homepage ] https://itunes.apple.com/us/app/model-engineer/id584847270?mt=8
MichaelG. . Edit: here's a screen-grab from Apple's UK App Store [which is what your link opens in on my iPad] Edited By Michael Gilligan on 09/06/2017 07:24:51 |
JasonB | 09/06/2017 07:32:45 |
![]() 25215 forum posts 3105 photos 1 articles | Raymond can you download to that for offline viewing or is it just an online reader? Don't know if a link has been removed or not, are you refering to one on here somewhere? |
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