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Charlie,19/10/2011 22:42:42
76 forum posts
1 photos

I recently placed an order for a smallish quantity of materials from GLR diss,
The order was for some one and a half inch dia steel rounds and a number of
other fairly heavy items to include one two foot length of brass tube of 1 inch
dia x16g,The long parcel arrived in good time well padded and packed, But
on opening the parcel i found that the brass tube had been crushed both
ends for a length of at least 6 inces both ends,Now most of you will realise
that 16gauge brass tube is not exactly thin walled tubing,So one would have
stretch ones imagination to imagine the violence and abuse that package
was subjected to, So i phoned GLR and informed them of my disapointment,
There was no quibble or argument and i was assured that the item would be
replaced asap,Which did not surprise me as i have always had good service
from them,But this incident dose pose the question,What is the mind set of
a person who can treat valuable packages in this way,?,
Bogstandard20/10/2011 05:47:51
263 forum posts
I'm having a large plasma television delivered today by courier. I just hope it arrives OK and in one piece.
 
It will be well checked over before I sign for it. They go mad when I keep them waiting at the door, as they have very strict times to stick to, but unless I get to check it first, they don't get a signature. Supposedly, you are signing that it has arrived in good condition, how are you to know if you don't check it out first
 
John
modeng200020/10/2011 06:51:13
340 forum posts
1 photos
The way round it John is to sign 'Unchecked' or so I am told.
 
John
mick H20/10/2011 09:01:05
795 forum posts
34 photos
The last time I ordered a weighty bit of machinery to be delivered by carrier, I was sent an invoice beforehand stating that no claim for damage would be entertained unless recorded on the carrier's ticket. I queried this on the basis that it was just not possible to assemble the machine and do a check at the time of delivery. I was told that the carrier had 45 minutes built into his time allowance to enable the checks to be made. Still not enough time really....... and the carrier was not too pleased on being asked to wait.
Bogstandard20/10/2011 09:16:14
263 forum posts
John,
 
The way they have you sign nowadays is those electronic gizmos, and as far as I know, you can't sign for it as unchecked, hence my wanting to check it over.
 
I suppose you could write unchecked above your signature, but I don't know if that would suffice in making a claim.
 
John
John Stevenson20/10/2011 09:23:17
avatar
5068 forum posts
3 photos

Change your name by Deed Poll to Unchecked

John S.
Gordon W20/10/2011 10:48:32
2011 forum posts
I always sign "unchecked" and have had no problems, maybe just lucky. Had a telly delivered that proved faulty, phoned up, new one next morning, didn't even take the old one away. As to damaged packets :- I sent some steel fabs by carrier, the driver came to pick them up and complained about the weight, about 40K each. He then threw them into the van, on top of a pile of flowers in packages, and who knows what else. The fabrications where undamaged.
DerryUK20/10/2011 14:50:02
125 forum posts
I get stuff delivered all the time. When I sign I am signing for receipt only.
 
You cannot ask the delivery person to wait while you unpack your telly, connect it to the mains and aerial, tune it in then declare that it works and you are happy with it. Life is too short and they have to make a living.
 
I've had no trouble so far returning damaged/unworking items. At worst I have had to take to an item to the post office but most companies arrange collection these days.
 
The one exception is ebay where too many (private) sellers (but not all) get high-handed and you have to get ebay involved. Even here though I have always had a satisfactory outcome.
 
Derry.
Billy Mills20/10/2011 15:37:19
377 forum posts
Many multidrop drivers make between 20-50 deliveries per day so making someone wait for half an hour is not helpful neither is it likely to prevent future items from being dropped in anticipation.
 
Signing "unexamined" should not be a problem, the World would stop turning if every item ever delivered was examined and tested.
 
The only time that a delivery driver might have an allowance is where a specialised delivery is made- perhaps a BIG machine tool- and there is a risk of broken castings but that is not the run-of-the-mill (unless it is a milling machine - when it is a delivery-run-of-the-mill.)
 
Billy- waiting for a delivery.
 
 
Speedy Builder520/10/2011 19:28:03
2878 forum posts
248 photos
Sign all packages as damaged, if you don't follow it up then there is no problem.
Bogstandard21/10/2011 12:55:56
263 forum posts
Well yesterday the TV was delivered, and found out that on his electronic gizmo, you can have it signed for as unchecked, so I did that.
 
Unfortunately that didn't help much, as when unpacked, hung on the wall and tried out, it was found that the remote was no good, maybe because it was bouncing about loose in the bottom of the box where it had fallen out of the packaging. It just kept firing spurious signals at the TV.
 
So onto Amazon on their chat line, new one being delivered tomorrow (Saturday) and the old one being picked up on Monday.
 
Ring the bell for round 2.
 
 
John
Charlie,21/10/2011 22:05:29
76 forum posts
1 photos

Hi robert ,
Signed for as damaged, What a good idea,Let somone else have
the sleepless nights,John!,If you ever need a pace maker dont
have it delivered by carrier,As for myself GLR diss have already
replaced the damaged item, And in doing so have made an old man
very happy,And of course this means that i will not hesitate to use
again when my needs dictate,
Bogstandard22/10/2011 20:57:03
263 forum posts
Knockout in round 2.
 
I now have my TV set up and working perfectly.
 
The first one had slight damage to the box, the second was perfect, but a different carrier.
 
What gets me is that items like this can travel half way around the world perfectly OK, it is just those last few miles that problems occur.
 
Charlie, no pacemaker now required, I can now get back to watching my film collection late at night.
 
Hats off to Amazon, for not only being the cheapest, but for their great customer support as well.
 
It's such a shame they were let down by their first lot of carriers.
 
 
John

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