help 2

I don't know if this is the right place to air this problem but it is the last resort!!!

I have subscribed to a magazine 3d create and print, I thought that it would be a good way of learning the art of 3d printing , magazine required me to download sketchupmake programme , I can not do this as I have malware loaded on to my computer (twice) I have to do a factory reset twice , I have been to sketchupmake and to the publishers to no avail, can any one help with this

Danny,

That's rather worrying

Are you downloading directly from the Trimble SketchUp website ?

MichaelG.

michaelg

yes the second time I was , same result

I got my emial returned from the magazine and I could get any sense from the forums at sketchup and nothing at all from sketchup themselves

Hi,

What I'd suggest as a first step is to register with The Motley Fool, UK (www.fool.co.uk), and then ask for help in cleaning your machine via this forum "Computer, Help With This Blasted". There are some very knowledgeable people on that board. It will probably mean doing something like getting into Safe mode, then downloading and running Malwarebytes or similar to clean your computer. Once cleaned, you will be advised to use a good anti-virus and firewall of which there a few free versions available for home use.

Don't be put off by the fact that this is a financial site, just navigate via Boards, Boards Help & Guides, Boards A-Z and then step down the listing to Computer, Help With This Blasted where you will be able to post your question after you have registered. You will need pseudonym to register, and when posting your question, it will be helpful to provide details such as computer type, make, etc, Windows version, any anti-virus etc plus what is happening.

I would also suggest that once clean, you should perhaps try downloading SketchUp from a different site. I don't know where, but I'm reasonably sure there will be one somewhere.

I assume, by the way, that you are using a PC and a version of Windows.

Best of luck,

Peter G. Shaw

Danny, I've just downloaded the software and the site didn't flag up any problems, I also scanned the .exe file and it was clean, perhaps you've picked up something previously that's infecting programme files!

If your 'system reset' was by using 'system restore' (assuming you're using windows), then an infection could well be in your restore files, they'll just keep perpetuating everytime you install them!
Periodically when my computer has enjoyed a few problem free re-boots, I delete all the restore points and set a new one, they take up a huge amount of storage space anyway!

As others have suggested, use an antimalware programme to scan and clean your pc, Malwarebytes Antimalware, and Superantispyware are free, they've been around a long time and well worth having!
Would also be worth installing and running a rootkit scanner, plenty of good freebies out there!

John.

Thanks Peter for your advice Iwill try that

Danny

RJW,

Not a criticism in any way but why do you end every sentence with an exclamation mark?

John

Thanks too ,Steam ships ,diesel engines are ok, ask me to machine a thing agme wigit yes!! but these computers are hard to get my slow old brain around

Danny

rjw

You should count them

RJW,

Why so vitriolic? Obviously I have inadvertently hit a sensitive spot which provoked your quite rude response.

As I stated in my post no criticism in anyway. I am just curious what you trying to show by using an exclamation mark at the end of each sentence.

?? !!

Edited By RJW on 02/07/2015 14:39:21

RJW.

Well I am sure you now feel better getting that lot off your chest.

I can take a bit of criticism even if it is a bit unwarranted. I would still like a satisfactory answer to my polite question. If you cannot supply one I will quite understand.

Whatever happened to backups? AV programs have their place but restoring from a complete backup is arguably much more definitive in removing malware (and gives me at least a much warmer feeling). Routine backups are so easy to do in these days of USB drives and terrabyte HDs.

I also take the time to make a temporary backup before installing most new programs (particularly, as in this case, installed via a web download) or anything else that might be the least bit risky. In that case I usually do it to another HD on my computer.

(Some seem to think that Windows Restore does much the same thing. That's quite untrue - all it does is backup the registry - and a few other files - and roll it back on demand. If malware has been introduced in the meantime, it is most unlikely that it will be fixed).

Edited By Bandersnatch on 02/07/2015 22:03:22