Unfulfilled Orders

I ordered two books and a small paperback, totalling £60+ incl £6 or £7 postage on 3 September from a well known advertiser. Got email thanking me for the order and promising to inform me of any delay due to being out of stock. He has never to this day voluntarily contacted me. Several emails ignored so I phoned him and he said that the order was held up, pending new stock arrival. He wasn't apologetic and seemed quite off handed. It's now 45 days, damn near 7 weeks and I've paid the Cr Card "IN FULL" to quote Martin Lewis. Still reluctant to name the business but I may think twice about putting further business his way. Must have spent several hundreds of pounds on his books over the years, but this is stretching goodwill to unbelievable limits. Grrr! I know he reads this forum so hope he feels guilty!

John

Decide what you want, John, and tell him: either that you're prepared to wait indefinitely, or you want the goods within a certain time frame, or you want an immediate refund.

If it's one of the last two and he doesn't comply, initiate a charge-back on your card. There seems no reason why you wouldn't get it.

Any decent Seller would not take payment until the order could be fulfilled.

… Just my opinion; not sure of the legalities.

MichaelG.

Sorry John but what's the point of your post if we dont know to whom your referring to, and beware of placing an order with

H

To discuss the rights and wrongs of the case, presumably. Naming names would do nothing to change those.

Why? Trust and consideration work both ways. Or is there some other reason.

John, just tell your credit card provider you want a 'chargeback'!

Tony

Ok, so we know, now, that there is a book dealer out there who does not play by the rules. Well, fancy that - very useful. While we all wonder who it might be, several of us will be ripped off by the same person.

This does not help. It frustrates, and it annoys.

Just my opinion, of course. What is the forum for, I wonder?

Tim

Why, it's to annoy forum readers with pointless threads that don't name trade bad practice offenders, Tim.

As I originally posted, I have spent rather a lot over the years with this bookseller. On occasion, I have had to wait for an order of two or more items due to one being out of stock. The length of time involved this time, really is stretching the 'goodwill.' Confirmation email received 3 September. Think I will ring him again in the next few days and make a decision as to my next move, depending upon what happens. Have no wish to name and shame if he's willing to make amends but so far, I have had no apology or voluntary communication whatsoever. TBH, I think that it is bloody rude or am I getting old and grumpy? Late wife used to say I should give people the benefit of the doubt, to which I replied that people's ways make me grumpy!

John

Have sent him email asking for progress report and if he's actually ordered fresh supplies yet. Not expecting any response, based upon his track record.

John

Just as expected, postie long gone, no books. Yesterday's email apparently ignored.

He is now getting dangerously close to having to refund a cancelled order, sometime next week.

I may in future, place single book orders at a time with him or any other bookseller, only after phoning and asking if they actually have the book in stock.

Have put added pressure on this week, like saying that I should have exercised my consumer rights weeks ago and cancelled the whole order. Whether it worked or whether coincidental events I don't know but a promise of delivery by Friday suddenly materialised.

In future all booksellers will only get an order for one book at a time and when the 28 days are up I will cancel. Note ISBN No and Author, etc and put on wish lists of the second hand sellers e.g., Abebooks, do will get it eventually and likely a lower price.

Still very coy. We can assume there are probably a few booksellers out there that behave like this so what does this thread tell us that we didn't already know?