I'm not renewing my subscription

Hello Bazyle,

If you visit the Pocketmags website they have single issues of several magazines on offer which you can use as a test.

Details of various fruity and fruit-free readers are here: **LINK**

Neil

10 days and still no reply!!!

Rgds

Bill

Update ...

While I was out shopping, a chap from Model Engineer 'phoned (at long last!). Left a message that he would ring back and... HE DID!!! Now have a subs number and start date etc. - not yet tested but at least there is hope.

What to make of this episode?? Chap who rang said that there was "an email team" and he wasn't on it. On this evidence, no-one is! I appear to have an active subscription at last, but what a palaver to get there!

Now to get the house and workshop rebuilt!

Rgds

Bill

Hello Bill

I have had a similar problem.

I phoned the number given to upgrade my subcription and was told to wait for a letter from the subcriptions dept, i asked if the could simply send me an email and was told no.

Now i have at last recieved a letter from them which also says that this could all be done per email.

It seems to me that the left hand doesn't know what the right hand is doing.

Regards

Ray

PS Neil Wyatt tells me they dont send out letters!!

Edited By Raymond Hodges on 10/09/2014 20:04:41

Edited By Raymond Hodges on 10/09/2014 20:05:08

I have apologised to Ray and Bill for their difficulties.

The problems above seem to have been caused by details which should have been emailed being sent out by letter instead, creating unacceptable delays. We still haven't got to the bottom of why this has happened, if it does happen again please let me know.

Things are not simple because, as is not unusual these days, there are multiple routes to buying a subscription, and some of these are serviced by third parties. There is a small team at MTM who oversee all this and who do their best to sort out problems, but it is not always simple to know who to contact about what, as I have discovered.

The contact details I gave above and in the magazines are correct; please try them first if you have any other problems. If that doesn't get your problem sorted, I'm still happy to be contacted and I will try to make sure someone who can solve your problem hears about it.

If you do contact me, though, please let me know your personal details and exactly who you have been dealing with to buy your subscription.

Hopefully things will now settle down a bit and I can focus on my real job - editing!

Neil

I upgraded my ME Print subscription by email to Print + Digital back in May about 6 weeks before I was due to renew. (I subscribe by Direct Debit), At that point in time I appeared to have no issue ... I started receiving my Pocket-mags edition straight away.

Then a few weeks after my original renewal date I could no longer access the online-archive, then my paper editions stopped arriving ... I was still getting the Pocket-Mags edition though.

After emailing the subscriptions department and getting no response, I emailed Diane and she sorted it out (Thanks again Diane) .... what they had done was to cancel the original direct-debit when I upgraded, but did not set another one up!!!!

So I missed 4 paper issues while all this was been sorted ... (I managed to buy the missing issues on eBay)

I thought the idea of a direct-debit was that they could just change the value......

So if you upgrade and pay by direct debit ... ensure that if they cancel the old one, that they set up the new one.

Good Luck

Dave

Well, I have just upgraded my MEW subscription to print and digital, and will renew both in 3 months. I like the direction the magazine is going and want (amongst other things) to be able to look at any articles originally associated with the excellent series of free plans.

John

Before I take out a digital sub I would like to know if when going back through the archives can I down load any of the articles and/or print them out. I am interested in some of the older articles about mini lathes and accessories for them.

Barry

You can't easily download any of the archive or complete mags. You can print individual pages and it is possible to store individual pages.

Any mags after you start the subscription can be downloaded for viewing in the future

Edited By JasonB on 12/09/2014 07:28:06

Thank you for that. It is only individual pages that I will be interested in. Not whole mags. again thank you for answering my question.

Barry

Emma & Norman I have moved your posts to a new thread.

J

Thanks Jason

Let's hope that does the trick!

Norman