On-line Renewal Problems - System broken

A few days ago, I got a renewal letter for my ME Subscription - even though my subscription expirees on 05/08/16 - but the offer appeared good, so I thought I'd renew now using the "on-line" service.

When I finally got to the "renew" page for Model Engineer (having set up an account), it only offered "Print + Digital" with no way to select "Print" version.

So I tried again today. It still only offers Print + Digital, but it also shows this as "Out of Stock".

What's wrong with the system ? A subscription renewal cannot "Out of Stock" and why can't I select the Print only option ?

The MEW renewal page seems to be OK.

Hi Houston,

I went into my subscriber account and its offering me all three options for MEW.

Can you give give more details so I can track down the problem?

A screenshot + page address would help. Obliterate any personal detail!

Thanks

Neil

Sounds phishy to me...

I had a look last night and get this which seems what Houston is getting

He did say it was working OK on MEW

Sorry, I misread the original email.

Yes I get the problem too.

Only affects signed in subscribers.

I've alerted Clare and Sarah who are covering for Kate while she's on maternity leave.

Neil

Edited By Neil Wyatt on 20/04/2016 16:31:23

Neil,

not related to this post so sorry for hijacking it but I sent you an email a few days ago and am still waiting for a response.

Bob

Neil

Can't get a screen-shot to copy to the forum. JasonB has exactly what I had and, as I said MEW renewals via my account appear to be OK

It's ME renewal system that needs fixing.

BTW. Why does it work using the URL "me.secureorder/mode/rp01". As a subscriber with an account, I'd expect to be able to go there and just enter "rp01" fin a discount code box.

Andy