Announcement from Arc Euro Trade Ltd.

Hi John S, maybe you just get a pizza-the-action.

Regards Nick.

Hi Ketan,

I fully appreciate your business decision relating to the Harrogate show and though it will be a shame not to come away carrying a few bits and bobs from Arc I support your decision 100%.

I have never found a problem ordering from Arc and everything I have ordered has arrived promptly and well packaged. You can't knock that kind of customer service.

Ok, so there won't be small tooling to buy at the stand, but there will be Arc at the show so we can be thankful for that. Now I know the score I will order the small tooling I was planning to buy at the show in advance and have a lot less to lug round the show.

I look forward to seeing you there Ketan and will say Hi and give you my best wishes.

Regards,

Mick

Hi Mick,

Please do come and say hi. One of the more positive things I look forward to is talking to customers, and catching up with old friends.

Ketan @ ARC.

While I do all the bloody work..............................sigh.

John S.

In that case, it gives me more time to look around then....thank you...

Bastard...............

Internet / mail order isn't the solution for working people unless you have a stay at home partner but even then the delivery will come just when they pop out to the shops. Now I work at home sometimes it is no better as they will always pick the day I'm not there. 90% of my purchases have been at shows, even mill and lathe ordered there. I also do the opposite of 'see at show - buy online' as the info online is normally one stock photo which doesn't lell you fit or finish. It is amazing just how poor internet presentations are. Just for example following another current thread I googled 'boring head' pictures and got 400 hits but only about 4 different actual views. Try it.

Judging by the open space and 'filler' stands at shows I always thought they were desperate for any trader, not trying to balance it.

Bazyle.

Click on 'Images', in the upper-left part of the Google page to see loads of piccies of boring heads.

Martin.

Blwolamp, yes and as I said hundreds of pictures that are all pracdtiacally identical and don't show how stiff it is, what the backlash is etc. You need to get hold of it to appreciate what it does. ( I do actually have a couple so know but I'm trying to illustrate a point)

Ketan & John

Having bought from you at Harrogate I am sad that it's not possible this year, however I can clearly see the business logic ( as someone who runs computerised stock control) But your postal / internet service is excellent and I will continue to use it.

I hope you will have lots of new catalogues with you?

John- you'll have more time to ad "glamour" to the area now

And hey-DC there- the attractive one!!! It just gets better.

All we need now is decently priced coffee and the show's a winner!

Ian

Not a hope Ian! Take a flask

I have grandad and sons to carry things like that for me.

What's wrong with child labour........

See you there John!

Hi Ketan

Nothing to do with me, I'm in Australia and also wont be attending any of the shows at all, let alone Harrowgate.

If the main problem is as you say with your website and stock levels, then you have the wrong accounting package. From what you are saying, it looks as though you are running something like MYOB or Quickbooks which are tied your office network.

Time to move to someting like JIM2 or MYOB EXO or a hosted service. You should be able to go to a show and know exactly what your stock levels are by using a web browser.

Lawrie Alush-Jaggs.

PS although I sell and support MYOB and Quickbooks, I have no connection with them or Happen Business.

As a second PS (PPS), there should be no reason why you can't use a remote desktop connection from any show back to a machine in your office which will allow you to use the office computer as though you were there. That will mean that with a cheap inkjet printer at the show, you can enter invoices and print them from the office machine.

This is assuming you are running Windows. It is possible on a MAC too and on Linux though printing will be a bit of a pain with the latter.

(Still) Lawrie Alush-JAggs

Hi Lawrie,

I am aware of most accounts systems in the market place. MYOB and Quickbooks are reletively small and far more limited, in comparison with the system which we use, which for commerical reasons, we prefer not to name in detail.

Our website, our tills, our telephone line ordering systems are all connected "IN REAL TIME" to our accounting ordering and stock control system, to the extent that "we choose" whos orders and payments we accept rather than automated journal entries offers by most "cheap" or "short-cut" supposed accounting and till system softwares.

Most of the reasons why this would not work for us have been explained earlier in this thread. Because our stock is updated in real time, it would be very easy to mistakenly sell a product via our till at a show, which may have been allocated to a telephone or internet order back at the base. Also, there would be a delay in processing the web or telephone order, until the stock came back to base. It has also been suggested that we allocate stock to the show, but, with the number of products we have, do you have any idea how long this process can take?

There are other issues which are also covered earlier. It is extreamly busy on the first two days of any show. Our tills have barcode scanners as you see in the supermarket, giving itemed thermal receipts. Far more advanced and serious cost investment, above and beyond the limitations of an ink-jet printer. Even then, it is difficult to service the volume of orders on the first two days, without someone getting upset at our failure to service them. We have added a lot of new products since Catalogue 7. With this, the volume of sales, expectations, and upset customers can only increase.

Ketan at ARC

Hopefully, YES. May be earlier with ME and MEW. We have a long day, and long week ahead...proof reading. All good fun

Ketan at ARC.

HI KETAN

WHEN DO YOU ENVISAGE CATALOGUE #8 EMERGING FROM THE DEPTHS?

REG

Page 7, item 3.

There is no F in Sucked.............

Funny you should ask that Reg.. I am working on the SX4-ARC Custom Build page right now...blooody expensive it is too!
..Hope you are getting on well with the one we prepared for you.

Ketan at ARC.

IT'S LOVELY - NOT QUITE WORN IT OUT BUT............... THE ONLY PROBLEM IS THE AMOUNT OF DAMNED SWARF IT PRODUCES - 40 MINUTES TO MILL SOMETHING AND 2 HOURS TO CLEAN-UP THE SWARF!. BEST BIT OF KIT I'VE BOUGHT IN YEARS.

REG