MEW Subscription lapsed with no warning

I'm not going back through 12 months of card statements, I don't know whether it's bank card or credit card. Mortons can tell Pocketbooks that I've paid, and when till without divulging my car details I'll manage with accessing via this forum for what remains, then I'll decide whether to bother continuing, it's not looking likely at the moment.

well it's sorted, I went to the my account page of the Classic magazines site (Classicmagazines | My account) and it showed I have 3 issues outstanding, took a screenshot and sent it to Pocketmags. All sorted now, but I shouldn't have had to go through all this rigmarole

Subscription Renewals

Continuous Credit Card

For anyone who had previously been subscribing via this payment method, please bear with us as we work with our software teams to make this option available again. However, in the interim please visit ClassicMagazines.co.uk - Subscriptions to look at the other payment options currently available.

Renewals

The renewal process is being built in to the Mortons pattern and letters will be out shortly to remind subscribers to renew. Please feel free to check the current state of your subscription by visiting ClassicMagazines.co.uk - Magazine Subscriptions and Books and entering your customer detail. Within this page, you will be able to see how many issues remain, along with being able to renew onto any package you desire.

Alternatively, contact the friendly customer service team on 01507 5295529 who will be happy to help with any queries you have.

where do we find customer id etc to do this?

If you follow Darren's link it shows you where to find your subs number if you are a print subscriber though I don't think some overseas subscribers have the number on their fly sheet. If you pay by Direct Debit you would have been contacted by e-mail a couple of months ago, this communication included your ID number.

Otherwise contact Classicmags by phone, live chat, e-mail or fill in the contact form and say in the box you want to know your ID number

To Mr Darren

Your Contact Page has yielded no response not even an "automatic confirmation"

I have renewed digital subs for both ME and MEW last 2 months the latest confirmed 13 Oct

The subs number. is the same for both ME and MEW???

ME logon now gives "details incorrect" How do I check the Password? It worked before using my subs number.

Renewel notice sub number is only 5 digits long, missing the zero.

referring to my customer account page:

Line 1 reads MEW status lapsed

Line 2 reads ME status active

Line 3 reads MEW status active

Regards, J Harding

Sorry John, I've asked someone to email you

Darren, I have not received email yet

My bank statement shows payments to Mortons on 23sept and 4nov.

Latest issues in archive is MEW, DEC 2022

I am still unable to login to ME. The page offers no way of correcting or changing pass word

Pocket Mags web site shows latest issues as MEW AUG 2022 and ME 4695

John

Sounds like you need to get Pocketmags to activate your subscriptions with Classicmags.

Fill in your detail on the contact us page include new ID number if you have it and they will raise a ticket

They will contact you and ask for proof of purchase, selective copy of your bank statement will do

They should then be able to activate the two subscriptions