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Digital Subscription renewal

again...

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russell02/03/2011 03:06:25
142 forum posts
I have just attempted to resubscribe to MEW digital. My last expired last month, but i was very reluctant to renew because my access was actually removed about the 2 Jan, and subscriptions.co.uk refused to answer any further emails after explaining that 'my subscription expired with the Feb edition' - even though that hadn't been published at the time.
 
Anyway, since it appears that I just have to put up with their poor attitude to customer service if I want the excellent magazine, i decided to resubscribe. All appeared to go well, until this message:

Signup Complete

Sorry, there was a problem with your Referrer. Please contact Customer Services.
 
The link to customer services is actually to the 'about' page, on which i cant find a reference to customer services. So, I dont know whether all is well, or i somehow need to contact the mythical customer services to fix something.
 
(and then i need to hope that 12 months access means 12 months - in fact there will be no hope about it, i will pursue the matter vigorously if its even a day short of when i get granted access)
David Clark 102/03/2011 08:33:33
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3357 forum posts
112 photos
10 articles
Hi Russell
Email me direct.
Yes they cut subscriptions off a few days early and I complained about this.
They treated it as a paper subscription.
I think it is fixed now.
regards david
 
Stephen Benson02/03/2011 16:27:36
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203 forum posts
69 photos
ME4398 is still not available in the digital subscriptions over a week after it was issued!
David Clark 102/03/2011 21:48:59
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3357 forum posts
112 photos
10 articles
Hi There
I have complained to the office.
They have said they will do it as soon as possible.
The person in charge of the digital editions is back from holiday tomorrow so I shall be talking to her.
regards david
 
russell03/03/2011 00:17:56
142 forum posts
well, i still dont know what problem my referrer had, but i do have access to the archive again...
regards
russell

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