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HELP ME PLEASE!

About Merlin Agricultural Kit?)

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Verney Alain	01/10/2010 10:56:30
10 forum posts	Help me I bought at the beginning of the year a Merlin Agricultural kit to Historic Steam Models . I have received it with several months of delay but it is incomplete. Important parts are missing. For 3 months I have no more piece of news and the mail which I sent was returned to me!!! Have you information on this subject? How to get back the missing parts? Thank you of your understanding. Best regards. Mr Alain Verney (France)
KWIL	01/10/2010 11:02:35
3681 forum posts 70 photos	Try contacting L A Services aka The Engineer's Emporium, they used to sell these as well
Verney Alain	01/10/2010 11:54:49
10 forum posts	Bonjour Merci pour votre réponse rapide mais je ne sais pas comment contacter The Enginee'rs Emporium? e mail? Hello Thank you for your fast answer but I do not know how to contact The Enginee' rs Emporium? e-mail? Best regards.
Verney Alain	01/10/2010 11:57:29
10 forum posts	Bonjour Merci pour votre réponse rapide mais je ne sais pas comment contacter The Enginee'rs Emporium? e mail? Hello Thank you for your fast answer but I do not know how to contact The Enginee' rs Emporium? e-mail? Best regards. Edited By Verney Alain on 01/10/2010 12:09:30
John Wood1	01/10/2010 11:57:41
116 forum posts	LA Services, also known as the Engineers Emporium can be found here: http://www.theengineersemporium.co.uk/ Hope this helps, good luck John
Richard Marks	01/10/2010 18:05:34
218 forum posts 8 photos	Verney, What was the name of the original company that you purchased from, it may be they have just changed address. Dick
Verney Alain	02/10/2010 08:47:30
10 forum posts	Indeed, this company (Historic Steam Models, Billingshurst) changed address but nobody answers! (E-mail, e e-mail, phone???)
Verney Alain	02/10/2010 10:15:40
10 forum posts	Indeed, this company (Historic Steam Models, Billingshurst) changed address but nobody answers! (-mail, e-mail, phone???) Edited By Verney Alain on 02/10/2010 10:22:10
Daniel LEVY	04/10/2010 03:20:17
6 forum posts	Bonjour J'ai aussi commandé ce Kit Merlin et l'ai reçu avec 11 mois de délai !!! Quasiment jamais de réponse à mes e-mails ! Reçu incomplet : manque les 2 grandes roues arrières et les 4 glissières . Les écrous et rondelles ne sont pas en inox usiné , mais de simples pièces du commerce en acier nickelées !!! La qualité de la peinture est très moyenne ... En ce qui concerne les 2 roues et les 4 glissières , dans la notice , sur la première feuille , il est indiqué un délai de 4 semaines . Cela fait déja 2 mois , toujours rien ...et pas de réponse à mes e-mails . Qu'en est il pour vous et le kit Merlin que vous avez reçu ? Ou en ètes vous , qu'avez vous pu obtenir ? cordialement Daniel , du sud de la France.
Verney Alain	04/10/2010 09:34:01
10 forum posts	J ' received disturbing answers. I am not any more the only one in that case: KIT DELIVERS INCOMPLETE WITH NUMEROUS MONTHS OF DELAY AND PAID. No more answer (mail, e-mail or phone?) to get back the missing rooms(parts,plays)!!!
Daniel LEVY	04/10/2010 17:23:32
6 forum posts	J' ai les coordonnées exactes des responsables d'Historic Steam Models ,le directeur est Mr Derek Bruce GIDDINS , 27 Tillingbourne road , Shalford / Guildford , GU4 8EY (Surrey) tel 00 44 1483 532 826 . Mais le seul interlocuteur est Mr Richard WAKEFORD Beke Rew , Marringdean road , Billinghurst RH14 9HF (west Sussex) 00 44 7838 945 768 , Son adresse personnelle est celle de l'entreprise . Je ne parle pas l'anglais et n'ai pas téléphoné ! Dans un rare e-mail de Mr Wakeford , celui-ci à justifié son retard par raison familliale : ( Cancer de sa soeur ) et les pièces manquantes , à cause de retour vers sous-traitant pour défauts de qualité . J'ai réclamé les roues et glissières manquantes , mais aucune réponse !!!!! Vos pièces manquantes sont elles les mêmes ? Je n'ai trouvé aucun autre fournisseur et ne sais pas comment je pourrai réaliser les roues en inox . Si cela vous intéresse , j'ai la notice traduite approximativementen français (Google) et peux vous les envoyer en pièces-jointes . cordialement Daniel
Nicholas Farr	04/10/2010 20:48:05
3988 forum posts 1799 photos	Bonjour Verney, Hi, I can not help you with your problem. I do not speak French (je ne parle pas francais) but my sister does. I asked her to translate (traduire) Daniel LEVY postings for me, and it sounds like he has been fobbed off as we say, with bad excuses and using a bit of sympathy. Hope you can understand this. Regards Nick. Cordialement Nick.
Verney Alain	05/10/2010 09:29:16
10 forum posts	Hello Received message. I understood well Thank you
DMB	05/10/2010 10:34:20
1585 forum posts 1 photos	Hi Nick, I use Yahoo and looking near the top of my current screen, there is a line of symbols same line as Y! web search, which nicludes a picture of a fish. When mouse is hovered over it, it says, "Translate Page" - this is Babelfish, which I think you have to specifically download. I find it works onders!! John
Verney Alain	06/10/2010 19:26:58
10 forum posts	A l'attention de Daniel LEVY Pouvez-vous prendre connaissance des des "Message member" (personnel) que je vous ai adressés . Merci. Cdt. A Verney.
Verney Alain	06/10/2010 19:55:43
10 forum posts	Good evening I just received some news from the Head of Historic Steam Models after four months of silence, and I hope that a successful outcome will be found quickly to settle this situation. Especially as the Merlin Agricultural Kit is a kit high quality.
Daniel LEVY	09/10/2010 07:47:43
6 forum posts	In his last e-mail , Mr Richard Wakeford said that following the death of his sister, since late August, he could not handle kits Historic Steam Models. It promises to soon for news of missing components. Stay tuned ... Dans son dernier e-mail Mr Richard Wakeford à indiqué que suite au décès de sa soeur ,depuis fin aout , il n'avait pas pu s'occuper des kits d' Historic Steam Models . Il promet de donner très prochainement des nouvelles des composants manquants . Affaire à suivre ...
Daniel LEVY	28/10/2010 16:11:36
6 forum posts	Three weeks after Mr. Wakeford's message announcing the news in the following days: nothing! I send a new message when I know the missing components. Trois semaines après le message de Mr Wakeford annonçant des nouvelles dans les jours suivants : rien ! J'envoie de nouveaux un message pour savoir quand j'aurai les composants manquants .
Daniel LEVY	30/11/2010 17:11:50
6 forum posts	Attention ! ...Historic Steam Models ne répond plus ! - Cela fait près de deux mois que Mr Wakeford à transmis son dernier message . Pas de nouvelle concernant l'expédition des composants manquants ! Warning! Historic Steam Models ... not responding! - It's been almost two months that Mr. Wakeford sent to his last post. No news of missing components shipped!
loran loran	20/09/2011 16:41:38
2 forum posts	Hello, Do you have any news concerning the historic steam model website? Thank you

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