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Dougie Swan24/08/2009 19:13:59
269 forum posts
73 photos
Despite having entered every number I can find on the plastic cover my magazine comes in i keep getting the message my number is incorrect can you tell me which numbers I have to enter to confirm my subsciption
Thanks
Dougie
David Clark 124/08/2009 19:25:50
avatar
3357 forum posts
112 photos
10 articles
Hi Dougie
If in the UK, ignore the first two 0's and enter the next 8 digits.
That should do it.
regards David
 
Dougie Swan24/08/2009 19:33:58
269 forum posts
73 photos
Thanks David that did it
Dougie
Lorna Killick 225/08/2009 12:35:22
1 forum posts
If you are an overseas subscriber and are experiencing problems accessing the content please contact Customer Services by email [email protected] or telephone +441689 899 233.
David Clark 125/08/2009 14:58:35
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3357 forum posts
112 photos
10 articles
Hi There
I have just found out that the surname entered must be the exact surname ont the plastic bag.
If it is spelt wrong on the bag, you need to enter it as printed on the bag.
The case of the letters need to match those on the bag.
See post below.
regards David
 

Edited By David Clark 1 on 25/08/2009 20:19:41

Martin Cottrell25/08/2009 17:56:38
297 forum posts
18 photos
Hi David,
 
I've been having problems too with it not recognising my subscription number. I read your post regarding spelling of the surname & that was  spelt ok. I did however notice that the surname on the bag is in upper case entirely whilst that in my profile only had the first letter in upper case. Changed my whole surname to upper case and voila it works, back issues now accessible!
 
Regards, Martin. 

Edited By Martin Cottrell on 25/08/2009 17:57:27

MichaelR26/08/2009 10:11:21
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528 forum posts
79 photos
Hello David,
 
After trying many different permutations of my subscription number I finally succeeded thanks to your post.
 
I now look forward to going through the back numbers.  
Pete23/09/2009 05:04:12
128 forum posts
David,
I am an overseas subscriber thru EWA, I've also tried to input my subscription number with no sucess, I then emailed the above address at my hobby store and recieved no response from them, Since subscription number problems and how to resolve them have been well addressed for subscribers in the U.K. shouldn't your overseas subscribers get the same attention?
 
Pete
David Clark 123/09/2009 08:41:13
avatar
3357 forum posts
112 photos
10 articles
Hi There
Email me direct and I will forward it to them.
regards David

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