Digital archive error

Help needed.

I have a problem accessing my subscription to ME and MEW digital archive and get this message:

Also all of my photo albums, except for 1 have disappeared. Everything else seems to be OK.

Paul

Suggest you contact the subscription customer services, fill out the details at the bottom of this screen

I can see two albums.

Thanks Jason.

There was only 1. I have just created the second to upload this photo.

Scrap that I'm getting the same message, maybe a server issue.

Or better still they may be working on it to get the latest mag to come up when you go to the archive

Edited By JasonB on 08/02/2023 11:51:14

Thanks Jason

I'm told the Boffins are working on the archive problem

Any sign of a fix yet?

Hi All,

This should be fixed soon.

Sorry for my slow response - I've been away for a few days.

Neil

Is the problem fixed yet, if so it hasn't worked for me. Nothing happens now. the error page has disappeared though.

A further look and it is saying my details are incorrect, but I know they are correct, my email address and ID number.

Still down for me and getting the incorrect details message that Keith mentions. It is being dealt with as I have been copied in on some of the e-mails but looks like it needs a bit more than a reboot.

Photobucket is still OK for recent issues.

I am now getting the same result as Keith Bloor - with a report of incorrect user details.

I'm still getting an error, although today's error is simply no response at all.

I've asked for an update, they are trying different things but it seems to be problematic.

Neil

Are you sure you are getting nothing Neil? when you click Login it now shows the highlighted line rather than going to the error page as if was last week

Jason that is exactly it.

Just to say the latest MEW is out and can be viewed on Pocketmags until the problem with viewing here can be sorted out.

Rang Morton yesterday regarding problem with subscription renewal, the person I talked to said it should be fixed by the end of the week, we will see.

Got the Mortons pages back, a far better way for reading my ME. Thanks to all concerned in sorting it.

This has indeed been fixed now.

Thanks for your patience, folks.

Neil

It doesn't appear fixed to me. I get to the save as. So this I do and instead of an Adobe Acrobat file it saves it as a Google we page which then never opens. Am I being a SOD or is it still not right?