What do I do now?

I ordered three ME binders off this site last week. Today I received three binders titled "RCM&E Radio Control Models and Electronics" hardly matching my ME collection going back to 1969.

Will I have a refund on the return postage - and my train fare into my nearest Post Office - our local one having closed as the host shop went bust?

Not the end of the world but frustrating.

John B.

Hello John,

Sorry to hear that.

Give customer service a call on Monday 01604 828 748.

I'm sure they won't ask you to pay return postage.

Neil

Dear Neil

I called customer service as advised to be told that I should speak to their contractor Mags Uk on 01795 662976. I have spent several times for about half an hour this morning on this number "on hold" with no response. Frustration again.

Can you advise of a way round this? They are treating ME readers very badly if this continues.

Thanks

John

I'm not sure how far the Returns form takes you as I don't have an order ID to try it but may be worth a go, their e-mail is also on the same page

Thanks Jason

I emailed Mags UK and have had a reply to say the binders will be replaced.

John B

Sorry John, I've only just seen this.

I'll bear in mind that binder queries need to go direct to MagsUK,. I forgot they did the fulfilment, and we get very few problems with them.

It seems you have got sorted. Thanks Jason fopr helping.

Neil