Amadeal Lathe failed - customer service appalling!

Those same T&Cs also say "Electrical Components are covered by a 6-month guarantee whilst mechanical parts are guanteed for 12-months provided items are not subjected to excessive wear and use". As It's more than likely an electrical issue they seem to have done more than needed.

This is the type of board I fitted to my lathe from the same supplier. These are first class, well put together speed controllers with an excellent reputation.

What sort of lathe would you attach this to?

Except a qualified repair engineer hasn't even looked at this case, because they've all left apparently. So the guy has just guessed at what sort of thing to say. Also, over the phone, he said that this shouldn't have failed and that they would fix it. They are now doing nothing.

When I bought it, they said it was guaranteed to last years, and was touted as a 'work-horse'. It clearly isn't.

I wouldn't mind being at this point if they'd genuinely tried to give pro-active support. Now they've just cleared off and aren't responding to anything.

Adam, I took at the link to the nearest current Amadeal lathe. Providing your lathe is using a DC motor, which I strongly suspect it is, the KB Electronics board should be fine. I have seen posts elsewhere (I can't remember where) that some owners of similar Warco lathes also had the KB board.

Thanks Paul, appreciate the help. I don't even know what parts of my machine are working or not at the moment. At first it powered up again and the motor spun very weakly, so he said I should tighten the belt. I did so, then it wouldn't start at all. Then they sent me a new speed board, wouldn't power up at all. New filter board, wouldn't power up at all. The initial problem caused some of the block connectors in the back to totally melt, so I really have no idea what went wrong. I'm going to have to see if I can find a third party to advise. Though I'm pretty sure the sale of goods act is on my side here.

Thanks again, A

Regardless of any T&C's or guarantee, an item sold in the UK must be fit for purpose and suitable quality. Limiting the guarantee on elecrical components to 6 month's is unreasonable. most electronic components do not wear out and should last much longer than a year.

Robert G8RPI.

An accurate but pointless argument as there will always be unscrupulous sellers taking advantage of the culpably unwise people seeking unreasonably cheap products by sourcing cheaply and supporting inadequately, the fact that the customer has recourse in law will not change the fact that their money spends significant time invested in scrap as a direct result of them being cheap in the first place.
Why do so many people act all surprised when, having scraped the bottom of the barrel and found one of the cheapest box-shipping options to buy, they get cheaply assembled products and less than stellar service?