By continuing to use this site, you agree to our use of cookies. Find out more
Forum sponsored by:
Forum sponsored by Forum House Ad Zone

Help with contacting MyHermes

All Topics | Latest Posts

Search for:  in Thread Title in  
Greensands21/07/2020 13:05:05
449 forum posts
72 photos

Hi all - Can anybody tell me how to get pass the MyHermes digital Assistant as I desparately need to be able to talk to someone. In the last half hour I tried to set up a parcel collection which appeared to go through OK, they took my payment but was not able to print out the label. Net result: The system is now telling me that the package has been delivered! Help

Ian Parkin21/07/2020 13:12:51
avatar
1174 forum posts
303 photos

Its impossible to contact them

either by phone or email

Bazyle21/07/2020 13:17:38
avatar
6956 forum posts
229 photos

recent news bulletins have said they are recruiting 10k more staff. Apply to work for them and then when in the system give them hell about their customer interface.

old Al21/07/2020 13:28:50
187 forum posts

They got too big for their boots too quickly and their vans are like racing cars in the street.

Best of luck, hope you didnt lose much money

Pay for insurance, try claiming and getting the money back!

Steve F21/07/2020 13:36:40
avatar
101 forum posts
25 photos

My other half told me about your post, so I thought I would tell you what happened to me.

I went through the online support pages and got a reply from [email protected].

That was a couple of weeks ago, so I doubt it has changed.

They used to have a good Facebook Messenger reply rate but they seem to have removed that function.

All I can suggest in the meantime is to buy the shipping again and leave a note re the first one on their online support pages.

Keep it simple, they're easily confused, bless them, just tell that you need that order cancelled. If they try and say that it was delivered, then that's another argument.

Can you get screen shots of everything. That will give times and they will know that they couldn't have delivered in that time. (Although you may need to beat them over the head with that bit, lol)

Almost forgot - copy & paste the tracking number, log out, then try to get it to track it. You get different information that way.

Good luck.

Greensands21/07/2020 13:59:50
449 forum posts
72 photos

Hi All - Many thanks for all your help and useful suggestions but the problem has now been resolved. Stupidily, I had not realised that the delivery label was being sent to me as a download and was in fact sitting there alll the time! My only excuse is that the system must have changed over the last few weeks as the previous time I had used them the label was just a matter of Click and Print. Anyway, I am now the wiser! Thanks again

All Topics | Latest Posts

Please login to post a reply.

Magazine Locator

Want the latest issue of Model Engineer or Model Engineers' Workshop? Use our magazine locator links to find your nearest stockist!

Find Model Engineer & Model Engineers' Workshop

Sign up to our Newsletter

Sign up to our newsletter and get a free digital issue.

You can unsubscribe at anytime. View our privacy policy at www.mortons.co.uk/privacy

Latest Forum Posts
Support Our Partners
cowells
Sarik
MERIDIENNE EXHIBITIONS LTD
Subscription Offer

Latest "For Sale" Ads
Latest "Wanted" Ads
Get In Touch!

Do you want to contact the Model Engineer and Model Engineers' Workshop team?

You can contact us by phone, mail or email about the magazines including becoming a contributor, submitting reader's letters or making queries about articles. You can also get in touch about this website, advertising or other general issues.

Click THIS LINK for full contact details.

For subscription issues please see THIS LINK.

Digital Back Issues

Social Media online

'Like' us on Facebook
Follow us on Facebook

Follow us on Twitter
 Twitter Logo

Pin us on Pinterest

 

Donate

donate