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New phone - no digital!

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Rik Shaw	18/12/2018 14:43:46
1494 forum posts 403 photos	Bought a new Android smartphone. Downloaded and installed ME and MEW apps. Activated existing subscriptions on both apps whereupon I find I have to pay for all my digital editions. Phone call to My Time media (a long one) where a chap attempted to help - unsuccessfully. "You'll have to use Google" he finally tells me. I didn't use google, instead I used my email client and sent a request to [email protected] to cancel both subscriptions. Drastic? Maybe, but this is not the first time I have had grief re: digital issues. Lifes' to short for such faffing Rik
Neil Wyatt	18/12/2018 16:05:13
19226 forum posts 749 photos 86 articles	Rik, Please, before you cancel can you send me an email explaining what the actual problem is? You have a bundle subscription and there should be no issues with accessing them on Pocketmags for Android or the ME/MEW app. Did you try contacting [email protected]? You need to login/register to pocketmags then you may need to 'restore purchases'. It sound to me like you may have created a new pocketmags account on the phone rather than linking the app to your existing account. Neil

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