Excellent Customer Service Chester and Amadeal

In my job I deal mostly with complaints, but when I experience good customer service I believe it warrants public praise. In this instance I have just dealt with both Amadeal and Chester Tools. I wont go into detail but both companies have recently bent over backwards to help me and have done so without so much as a murmer! Sadly this isnt something I come across in the UK very often so I would like to thank both companies for trying to sort out my Mini-Mill Motor. Well done to both of you!

Consider yourself very lucky. A friend of mine recently purchased a Crusader Lathe from Chester - not an insignificant purchase. He requested a 3ph motor instead of the usual 1ph so he could fit an VFD. He took time-off from work to accept the delivery, which was aborted because of obvious damage. Chester arranged for another delivery on a Friday afternoon. More time off work, but the lathe didn't arrive. After lots of phone calls, delivery was promised several days later, this time it was OK, but the motor was completely wrong - it was the wrong shape and couldn't be persuaded to fit. Chester maintained that they had no other 3ph motors, so authorised purchase from an dependent supplier. This worked so the lathe was finally installed, but there were severe problems with the gearbox. This is not yet resolved after some months of discussion. As a result of work commitments, involving a move to 300 miles away, he is no longer in a position, to continue with getting the gearbox sorted, so it remains unresolved. The saga started in the summer, at one of Chester's open days, and is still not resolved.

Like I said, you're lucky.