Locked out of PayPal

Russell,

This may be of interest:

http://www.survivefrance.com/forum/topics/paypal-in-france-buying-from-uk-and-elsewhere

... Sounds more credible than what they told you.

Note: I have no expertise in this, I was simply intrigued.

MichaelG.

I followed a link to one horror story off the one Michael posted. Personally when there is problems that mean dealing with just about anybodies customer services I feel it pays to remember that the person on the end is just doing their job and in all probability has nothing what so ever to do with what some one might be complaining about. They might also have handled heaven knows how many calls on exactly the same subject. They haven't much alternative to say what they have been told to say what ever they themselves might think about it.

If people remember this and even explain that they know that this is the case they might even get some help. In this paypal case though that looks doubtful.

Fraud may be one of there reason but I strongly suspect that the other 2 I mentioned will come in to it as both of them are pretty obvious and there could also be other side effects. I don't know how many people have tried transferring money from a UK bank to some ones EU Euro account. Unlike the rest of the EU we can not just do it as if it was a branch of the same bank as the rest of the EU can. Same branch? My wife wanted to transfer some money from a Barcley's account to a Lloyds one today in a Lloyds bank. Best way is to get cash from the cash machine from the Barcley's account out of the Lloyd's machine and then deposit it into the Lloyd's one. No problem doing it that way.

Many people in the EU find it hard to believe that our banks will charge for transferring into one of their euro accounts when they don't have that problem. Our bank's answer - it's possible to split the fee between the sender and the receiver. They may have made changes in how money gets to paypal. That could be another reason for the change.

John

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Although we haven't left the EU yet the intent to do so has been clearly stated.

There is no doubt that all the organisations who will be effected by the change are adapting to the impact of the announcement as well as preparing for the formal exit . Even though we have not even started the exit process, the fall in the value of the pound, the rise in the rate of inflation, and the most recent reduction in the bank rate are all issues that businesses have to manage immediately.

Paypal is registered as a bank in Luxembourg. EU financial regulation applies to all this bank's operations in the EU. Leaving the EU means that the UK will no longer be covered by this regulatory arrangement so an alternative will have to be set up. It is likely that the process to do this has already started, and that it might well include tidying up customer arrangements that cross the future border, which is what Russell has been doing.

No-one should be surprised that Brexit is already starting to make a difference or that some of what happens next will be painful.

Dave

Edited By SillyOldDuffer on 31/08/2016 20:48:05

Painful. You aren't kidding Dave. I find it utterly amazing so few people realise that.

John

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... But until we have left, we are still a member; and whoever mis-informed Russell was quite clearly out-of-order.

The truth is more evident in the link that I posted later.

MichaelG.

Well Michael being in the EU didn't stop our banks from not doing what the rest of the European banks did. Why should the subject under discussion not have the same aspects ? Dave has it correct - we are going to be doing it. More firmly than it initially looked actually. One party looks to be seeing it as a vote winner going on their current utterances - at least the ones we hear on the telly.

John

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John,

Feel free to get on your 'soapbox' if you must; but please don't involve me.

I pointed-out one simple fact [which 'gives the lie' to what Russell was told]:

The UK is currently a member of the EU, and will remain a member until the instant it leaves.

... Beyond that, I really have no interest in the 'debate'.

MichaelG.

Ok stick to facts. Fine by me. It is a fact but the connotations of the powers that be even publicly thinking about leaving the EU will have an effect on reality just as actually intending to do that has. That's life.

John

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The six digit number materialised tonight, Freephone called and got it sorted.

Apparently someone in the USA tried to log into my account.

Thanks for all the suggestions.

Bear..

As we don't know exactly what was said to Russell or what Paypal's motives are the truth remains elusive.

I take your point about anti-fraud precautions and can confirm that a friend who lives abroad has been told that is exactly why his UK card was frozen - nothing to do with Paypal and/or Brexit, just tightening up.

However, in the US PayPal Holdings have said that Brexit will have some effect on its regulatory environment, so my suggestion wasn't pure speculation.

If Russell's change had been due to an anti-fraud precaution that's probably exactly what Paypal would have told him. Why shouldn't they? Saying it was something to do with the EU when it wasn't seems an unlikely fib for a Call Centre to invent.

My point however was that, good and bad, the Brexit snowball is already rolling. Assuming that nothing will change because we are still formally in the EU feels a bit like telling the wife you want a divorce and then expecting normal domestic services until a Court has confirmed you are single again.

On the whole I worry about the risks and cost of achieving Brexit. Perhaps I'm wrong. There's been some good news this week. British industry has done unexpectedly well since the referendum result. Long may it last!

Apologies to Russell for veering off his original question.

Dave

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You're right, of course, Dave ... and I admit that I happily took Russell's statement to be true. [I have no reason to doubt the integrity of Russell's reporting of the conversation].

That said: Having made my point, that the UK is still currently a member of the EU, I really have nothing further to say on the matter.

MichaelG.

This is where paypal is. At least as far as we are concerned. They have been there for a long long time too.

Copyright © 1999-2016 PayPal. All rights reserved.

PayPal (Europe) S.à r.l. et Cie, S.C.A.
Société en Commandite par Actions
Registered Office: 22-24 Boulevard Royal, L-2449, Luxembourg
RCS Luxembourg B 118 349

They are a useful company. I just bought something off a company I have never used before. They tell me that I have 180 days to register a dispute concerning the order. Some time ago, similar situation, goods didn't arrive. I allowed 2 months, sent several emails and no reply. Got in touch with paypal and they refunded. Also had a similar problem with some specific fluorescent light tubes. Got no were for months and on contacting paypal the goods arrived a couple of days later. In that case the tubes were so cheap they must have made a mistake on their web ordering system.

John

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