Member postings for Katherine Scott 3

Hi Andy,

You are quite the stickler for detail!

We tend to do it the way that we have because the recipients are actually effectively receiving the first three issues for £1 (so 33.3p each) as a trial.

Our ad then states that they will receive all future issues for £3.23 - so it would be a bit misleading to include the three issues that they have already paid a pound for within our calculations!

Thanks for your post though and for supporting the mag!

Bazyle - You are very welcome! I hope that the explanation helped.

Best wishes,

Kate

Hi Bazyle,

Thank you for your post - Neil has asked me to jump in to explain the offer that is running at the moment.

It is a Direct Debit offer so if you agree to give us £1 we will give you 3 issues of Model Engineers' Workshop in exchange for this.

If you cancel (by calling or emailing our subs team - details below) before you receive the third issue then we will not take anything else.

If however you wish to carry on subscribing then 3 months from the date the first £1 was taken, we will take £10.50 and will continue to do so every three months until you tell us that you no longer want us to.

With regards to your query regarding the price of the magazine that you are paying for, this is based on you continuing for a year after the 3 issue trial period.

We do this because it's the only way to divide it out with 13 issues in the year. There will be 3 quarters where you will receive 3 issues, and 1 quarter where you will receive 4 issues, but because people subscribe throughout the year we cannot specify which quarter you will receive your 4 issues in.

We work on the basis that you will pay £1 for your initial trial, then if you decide to continue you will pay £10.50 per quarter (£42 per year) and over that year you will receive 13 magazines, making each magazine £3.23.

I hope that that helps, and thank you for your feedback - I very much welcome any further comments you may have and am happy to look at our webpages to try and make this offer a bit clearer.

Kind regards,

Kate

(Subscriptions)

Subscription contact details

Email: [email protected]

Phone: 0844 543 8200

Hi Phillip,

Thanks for flagging this up, however this is a genuine email - I have checked your account details and your subscription is due for renewal in Nov (the December issue is your last one). If you would like any further details on your subscription you can access this information via www.subscription.co.uk/help/MyTimeMedia or if you prefer you can speak to one of our customer service people on 0844 543 8200.

Thank you again for making us aware of your concerns, I hope that you will continue to enjoy the magazine.

Best wishes,

Kate

Hi Russell,

Apologies for my slow reply (I have been away without an internet connection - working at the Festival of Quilts(!)).

Yes it is intended that the current web based online archive will continue (available with the Digital or Print + Digital Subscription) - I cannot claim that this will be the case forever though I'm afraid; the company does reserve the right the withdraw this archive and I cannot make any guarantee that this will not be done in the future - or that the format of the subscriptions packages/software will not change again at some point.

I can however say that currently there is absolutely intention to withdraw the archive, and no plan to further change the subscriptions packages.

Best wishes,

Kate

Hi Everyone,

Just to let you all know, I'm going to be out of the office for the rest of today and tomorrow, so if there are any further queries I will try to get answers sorted early next week.

If you have a question regarding the new packages or upgrading then our subscriptions bureau should also be able to help you with this. Their number is 0844 543 8200 and they are open weekdays 8am – 9:30pm & Saturday 8am-4pm. Alternatively they can be emailed at [email protected]. We also have a frequently asked questions page which we are building at the moment - this may help to clarify the situation with some basic queries and technical questions. The address for this is www.model-engineer.co.uk/faqs.

If you are having extensive technical problems or have a query about whether the digital downloads software will work with your device please email [email protected].

Please note that if you are a subscriber that currently receives issues of the magazine in the post and has access to the Online Archive then you are not currently entitled to the new digital downloads as part of your subscriptions package - to get these digital downloads you would need to upgrade to the new Print + Digital Subscription. You can do this by calling the phone number above.

Best wishes,

Kate

Hi Russell,

Sorry to confuse you on this; hopefully I can pin it down for you in this post!

Answer to qu 1. The subscription that you currently have includes free access to the Online Archive. If you were to let your subscription lapse, you would no longer have access to these issues. So your current subscription does not allow you to keep those back issues - you are just 'renting' these whilst you have a current subscription. The new digital editions that we have allow you to actually download and keep new issues of the magazine (from the issue available at the point that you upgrade), so you would still be able to read these issues even if you let your subscription lapse in the future.

Answer to qu 2. I am afraid I'm not much of a whizz when it comes to technology, but I have been advised that a Linux friendly offline reader will be introduced in early 2014, so if you did want to change your account to one that features the Online Archive and the Digital downloads you would be best to wait for this software to be introduced. We will announce this when it becomes available.

Answer to qu 3.

A/ The Online Archive will continue to be available with your current subscription but the access will be switched off in July 2014 (at which point your current subscription will have expired).

B/ Yes the Online Archive is available with the Digital only subscription.

I hope that helps!

Best wishes,

Kate

Hi Nick,

A very good question! If you wish to transfer over to a different package at the point of renewal then we would charge the renewal price even though you may be a 'new customer' to that package. That is unless you decided to subscribe through a special promotion (such as the free gift offer featured in the magazine), if you did this then you would be charged whatever price is featured in the advert.

I hope that answers your question!

Best wishes,

Kate

Hi Dave,

Sorry, didn't mean to confuse! As a Direct Debit customer we can upgrade you now so that you get free access for the remainder of your current subscription. The £67 charge is the credit card charge, so you can chose when you upgrade to either pay £15.50 per quarter, or £62 per year. Either way the payment will not be taken until your next Direct Debit is due.

If you would like to upgrade please give our subscriptions bureau a call on 0844 543 8200 and they will sort this out for you. You will then be able to download the digital editions following the instructions at www.model-engineer.co.uk/digitalaccess.

Best wishes,

Kate

Hi Graeme,

If you give our subscriptions bureau a call on 0844 543 8200 then they will upgrade you for free, you will just need to agree to pay the Print + Digital price when your next Direct Debit payment is due.

Once they have upgraded you then you should be able to follow the instructions at www.model-engineer.co.uk/digitalaccess and start downloading straightaway. Hope that helps!

Best wishes,

Kate

Hi Dave,

Just to advise, this is not the case – those with an existing Digital Subscription can access the new Digital downloads for free as part of their current subscription.

Best wishes,

Kate

Hi Nick,

Thank you for flagging up these missing issues, 4165 was also missing, which I have managed to locate and get uploaded (this was added to the archive on Friday). The other magazines will need to be located in our physical archive and scanned which will regretfully take some time. We will try to get these added as soon as physically possible.

Best wishes,

Kate

Hi Jo

The Digital downloads are stored by our software development company Pocket Mags; as long as you create a free account with them then all of your issues will be backed up and you will be able to re-download the issues to your device/pc. The magazines are downloadable to an offline reader (or app) so that they can be read without an internet connection (and they can be read after your subscription has ended), but they do not allow you to save a PDF and send it out to other people (this is illegal as it infringes on copyright law).

Best wishes,

Kate

Hi Russell

Your current contract is being fully honoured, as your access to the Online Archive will remain for the rest of your current subscription.

Our historic subscriptions only granted subscribers access whilst their subscription was current and although we appreciate that you are disappointed that this element will no longer be classified as part of your current subscription, we feel that the offer to upgrade is a perfectly reasonable one; allowing you to have a digital back up of the magazine that you actually own.

Best wishes,

Kate

Hi Ian,

Thank you for your feedback regarding the package structures, we welcome reader comments on this and do take your views into consideration. We have chosen to structure these new packages in this specific way in order to offer subscribers the best possible value for money whilst accounting for the costs of these products/services. We are starting to look into the possibility of re-introducing an Online Archive only subscription so we will pop a post on here when we have a better idea of when we can re-activate this (unfortunately it’s not as straightforward as just flipping a switch).

We agree that subscribers should be able to download and keep issues of the magazine; hence the introduction of our new digital downloads. We will not however produce these magazines as PDFs as this leaves them at a much greater vulnerability of people breaking copyright law. The same goes for being able to print the digital magazine in one go as well I’m afraid.

Best wishes,

Kate

Hi Dave,

A/ We will be inviting credit card subscribers to upgrade for the remainder of their contract for free as part of our renewals series, at the point of renewal the cost of your next subscription would be £67 if you’re in the UK (because you are renewing, you get a better rate than new subscribers). Alternatively if you would like to upgrade now you can do this for free for the remainder of your subscription by switching to direct debit. This would be £15.50 quarterly and the first payment wouldn’t be taken until your current subscription ends. If you did this it would mean that you start getting access to the digital downloads as well as the Online Archive (which you'll be able to access for the remainder of your current subscription).

B/ You would only be able to download issues from the point at which you upgrade. If you wish to buy any individual back issues downloads then these are available in the App Store/Google Play/Amazon (for Kindle Fire) dating back to September 2012. Individual digital issues can also be purchased via **LINK**.

Best wishes,

Kate

Morning all,

Apologies for my delayed feedback, I’m Kate from Subscriptions (introduced earlier in the thread by JasonB). I’ll quote and provide answers to the questions I don’t think have been answered yet below… Please let me know if I’ve missed any!

Best wishes,

Kate