Member postings for Adam Hebbard

Something along those lines is the plan yes!

Hi,

Hope it's ok to post this mini rant here.

I bought an Amadeal bench lathe January 2019 after having 2 faulty out of the box machines from Clarke.

It worked fine for about 11 months, then just died. No apparent reason, just spun down and stopped working. I contacted Amadeal and they were initially fairly helpful, but insisted I tried to replace parts (which they sent me, and actually weren't an exact match), which I personally didn't think I should be doing, as I'm not a qualified electrical engineer, but whatever. I gave them the benefit of the doubt here. After replacing both the speed control board and filter board, the machine still didn't work. Bear in mind it took over 6 weeks to get to this point. They were also becoming almost impossible to get hold of.

I then began to send strongly worded emails (polite, but as a fairly irritated customer at this point), which they also took forever to respond to. They eventually agreed to arrange a collection to take it back and repair it. Though they did say over the phone that all their engineers left and they haven't replaced them. So he'd been guessing about the issue this entire time. I also don't know how they plan to fix it without an engineer.

So on Wednesday I booked the afternoon off to wait for a courier to come, which was all agreed and arranged. By 4pm they hadn't arrived, so I called Amadeal yet again to ask where they were. They called me back and said they're not coming today now. We booked it too late. They then tried to twist my words and claimed I said I was free all day, which is daft. I only had the afternoon off. I said I was free on Saturday as I am off work, and he said 'Oh it costs 3 times as much to collect on a Saturday, I can't do that' I said with all due respect, that isn't my problem. You have messed me around for 2 months and I still don't have a working machine. He then said, 'Well are you going to pay the extra cost then?' Safe to say at this point I lost my rag a bit. I wasn't insulting or anything but I expressed how poor their customer service has been in resolving this matter.

I would also note that the machine died before the warranty was ended.

I'm still working to resolve this, as once again they are ignoring me.

All I can say for now if for heaven's sake, don't buy anything from Amadeal, they don't deserve your money. I was really hoping that buying from a small UK based company would be supporting local business etc, but it seems they just don't care about their customers.