Member postings for Gavin Whitelaw

"As to you getting the same number of issues as you subscribed to I quite agree - however if you want to have a complete run you have to pay 2 1/2 times the cost of your extra issue to buy the missing one from MagsUK"

I fully agree with you Nick and after reading some of the previous comments it seems that the people trying to defend MTM policies have either received their copies or subscribe digitally.

It is obvious that the Post Office are at full stretch with extra Christmas mail and also the virus home test kits etc but I think that a fortnight is long enough for me to consider my copy of ME4653 to have gone astray - or do others think I am being a little previous?

It may be that I am in a tiny minority so If you have not received your copy please let us all know - I'm not interested in those who have received theirs - just those who haven't

Keep safe everyone

Not got my 4653 either and it is now two weeks late. My other magazines have arrived ON TIME so two weeks late with BOTH 4652 and 3 is strange to say the least.

Lets keep the personal attacks out of it.

As for MTM having something similar to to the rail systems refund, surely getting an extra mag tacked onto the subscription is refunding the cost of the missing one.

Edited By JasonB on 14/12/2020 07:28:2

No, they say IN PLAIN ENGLISH "never miss a copy". Merely getting an extra issue tagged on to the end of your subscription is not the same and NOT what they promise in their advertising.

Gavin, thank you for keeping "this civil"!!?? With respect I am unsure how to interpret "Don't be a complete Plum" if this intended to be a civil response.

In an earlier and subsequent post you eluded to your tireless efforts in keeping the rail network running throughout the Pandemic, the inference being the network was a shining example of how to cope in adversity and MTM's performance by comparison was very poor. With customer surveys ratings of 83% or 84% quoted as "bad" I think the comparison needed to be made in the interests of fairness. You clearly expect MTM to provide standards of service the rail network is totally unable to deliver, whether it is the matter in hand or otherwise.

I would suggest the issues you have raised lie with the distribution network whether Courier or Post Office, the public have turned to online purchases in a big way and distribution services are stretched to the limit and beyond. Staff illness, Covid19 isolation looking after relatives and children unable to attend school all adds to the problem and it is ridiculous to expect everything to run like clockwork.

I understand this topic "has got to you" but you have aired your views and now is the time to regain your sense of proportion, it is only a late magazine delivery and ultimately will not affect your life one way or another. time to move on.

Robert Butler

Your sanctimonious response confirms my statement. A complete plum - no bits missing. Anyways, the railways HAVE kept runnng and usually do refund if running late (delay repay) perhaps MTM should do smthing similar as this is the second magazine that has been over a week late. Their email responses are poor to say the least and have not resolved the problem. Even IF they are working from home they can at least reply to emails......

Gavin, I have Googled (as you do) Rail Customer Service reviews - Trustpilot - National Rail where 83% of customers describe the service as bad and Scotrail 84% of customers describe the service as bad. It occurs to me that those inhabiting fragile structures should not play with solid projectiles.

Robert Butler

Hmmm, I'll start by emphasising I have no connection with MyTime Media other than being trusted to tidy up iffy posts made by forum friends. So far as the magazines go I'm just an ordinary paying customer. No freebies or payments of any kind from MyTime Media or their advertisers. And I'm not asked to toe a party line on the Forum beyond the website's Terms & Conditions and Code of Conduct.

Magazines. Seems to me MyTime Media's Subscription Terms are clear about what happens when magazines go missing or the wrong one turns up. They either provide a replacement or extend the subscription, that's it.

This being the real world, no-one can guarantee delivery or that spare copies will be available. At the best of times it's inevitable that some people will be inconvenienced. And this is far from being the best of times - at the moment expect malfunctions because Covid is causing chaos. Even if you personally haven't noticed yet!

This being the season of goodwill to all men I wonder if people might reconsider their expectations? Reading Gavin's list of gripes, it's clear he subscribed without reading the Contractual Terms. ( Who bothers with small print. Me neither! )

Unfortunately contracts mean what they say, not what the parties involved imagine it should. Gavin said: 'If a magazine does not turn up then it is THEIR duty to provide one'. Fine and dandy except that's not what he and MyTime Media agreed to! Nor do MyTime Media's obligations include personal attention on Facebook or editorial interventions.

When Gavin's copy went missing MyTime Media responded as contracted. And despite Gavin's complaint about poor service being mistaken, the Editor went the extra mile and got him one. I think that's good service, not bad!

Dave

THEIR page says "Never miss an issue" - so they can't hide behind T&C !

https://me.secureorder.co.uk/mode/BAR/

I have just had a quick look at the website and can't see any inducements to subscribe in the form of "never miss an issue" and would be pleased if someone could direct me to this.

Having just gone through the "Subscribe" process and selected the MEW option the terms and conditions appears at the bottom of the screen and again at the "check out securely" page, accessed by a quick click. I would respectfully suggest the terms and conditions are there to be read and again respectfully suggest there is no guarantee to replace the missing issue. The prominence or otherwise of the terms and conditions option is no more obscure than any other site.

Further some of the statements made relating to MTM are borderline calumnious.

Robert Butler

Unfortunately the terms are not made available when you subscribe online, but the phrase 'Never Miss an Issue' is and clearly so.

EXACTLY. False advertising.

Dave exactly! my copy of 298 was a mongrel with missing and duplicated pages, and yes I raised it on the Forum but having raised the issue was prepared to leave it at that. Neil kindly tried to help but I purchased a copy from W H Smith as I have an unbroken set and there the matter rests.

There are two topics running on this issue (pun intended) and I think the subject has been done to death, MTM are not in breach of contract, the extra magazine(s) in lieu satisfies the contractual obligations and it will be possible to obtain the missing copy. Time to pull up stumps, everyone has had their say!

Robert Butler

Edited By Robert Butler on 03/12/2020 13:14:56

"satisfies the contractural obligations" - absolute rot - they advertise subscriptions as a way NOT TO MISS ISSUES. The fact that when I asked they did not even TRY and supply the missing issue shows they have no customer ethic whatsoever.