Member postings for Rolf Nilsen

Wow Jason - that was some real support!

This did the trick. I was now able to use the webform to renew


PS: In case this was not clear - My mother tounge is norwegian. Hence the language issue when trying to communicate in english with somebody in a call center with somalian, welsh or even scot as their mother tounge. 

Edited By Rolf Nilsen on 11/03/2016 10:24:15

Edited By Rolf Nilsen on 11/03/2016 10:25:59

Hi Jason,

thank you for the advice. I have tried to log in there now. I was not successful as my e-mail was not registered and I did not bring the letter with my subscription number to work. Will try again tonight and default to the e-mail service if needed.

Neil,

great to have the attention of the editor Having issues with renewal must be a big concern for the business.

Indeed my subscription number as posted in the letter began with 100xxxx as I remember it. I'll check tonight what the text is - but it appears they got me with that trick. Good one.
I am certain the phone service is UK based, but probably staffed by non-native english speakers for cost reasons.

Thanks for the support.

Well, I recieved a note (on paper) in the mail today about my paper subscription expiring. No email beforehand even though I usually receive renwals from MEW by e-mail. I have even checked in my spam folder.

Anyway - I read trough the letter and found a URL to renew online. Unfortunately the online form just says that is unable to match my last name og subscription number even if I tried entering the info from the letter several times into the online form.

The error message is: Sorry, we couldn't match your subscription details.

This error message was rather sublime so I missed it the first couple of times until I began searching the form for clues. I am probably spoilt after 25 years in the IT business.

Logging on to my account here, I am unable to find a place to renew. That would have been a nice alternative.

Doing a search in the forums I find this thread and thought I would notify Neil about the issue as something is wrong with the process/service.

As it is - it seems easier to subscribe anew rather than renewing. I'll probably either have to try calling the hotline tomorrow which is always a chore as these most often are manned by non-native english speakers. Being a non-native myself and calling internationally tends to make these conversations rather lengthy and frustrating.