Here is a list of all the postings Rolf Nilsen has made in our forums. Click on a thread name to jump to the thread.
Thread: MEW renewal problems |
11/03/2016 10:08:51 |
Wow Jason - that was some real support! Edited By Rolf Nilsen on 11/03/2016 10:24:15 Edited By Rolf Nilsen on 11/03/2016 10:25:59 |
11/03/2016 09:07:07 |
Hi Jason,
thank you for the advice. I have tried to log in there now. I was not successful as my e-mail was not registered and I did not bring the letter with my subscription number to work. Will try again tonight and default to the e-mail service if needed.
great to have the attention of the editor Indeed my subscription number as posted in the letter began with 100xxxx as I remember it. I'll check tonight what the text is - but it appears they got me with that trick. Good one. |
10/03/2016 19:18:50 |
Well, I recieved a note (on paper) in the mail today about my paper subscription expiring. No email beforehand even though I usually receive renwals from MEW by e-mail. I have even checked in my spam folder. Anyway - I read trough the letter and found a URL to renew online. Unfortunately the online form just says that is unable to match my last name og subscription number even if I tried entering the info from the letter several times into the online form. The error message is: Sorry, we couldn't match your subscription details. This error message was rather sublime so I missed it the first couple of times until I began searching the form for clues. I am probably spoilt after 25 years in the IT business. Logging on to my account here, I am unable to find a place to renew. That would have been a nice alternative. Doing a search in the forums I find this thread and thought I would notify Neil about the issue as something is wrong with the process/service.
As it is - it seems easier to subscribe anew rather than renewing. I'll probably either have to try calling the hotline tomorrow which is always a chore as these most often are manned by non-native english speakers. Being a non-native myself and calling internationally tends to make these conversations rather lengthy and frustrating. |
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